# Cognigy Documentation: Cognigy

## Cognigy

### Overview

- [Cognigy](https://docs.cognigy.com/index.md): Welcome to the Cognigy documentation
- [Getting Started with AI Agents](https://docs.cognigy.com/ai/agents/quickstart.md): Follow this step-by-step guide to create your first AI Agent with persona, tools, and knowledge in Cognigy.

#### About the Cognigy Platform

- [About the Cognigy Platform](https://docs.cognigy.com/ai/overview/about-cognigy-ai.md): Discover how Cognigy orchestrates AI-powered customer experiences across voice and chat channels.
- [Key Features](https://docs.cognigy.com/ai/overview/key-features.md)
- [Cognigy AI Agents](https://docs.cognigy.com/ai/overview/ai-workforce.md)
- [Cognigy Glossary](https://docs.cognigy.com/ai/overview/glossary.md)

##### User Interface Guide

- [Main Page](https://docs.cognigy.com/ai/overview/user-interface/main-page.md): Explore the Cognigy Main page, where you can manage, pin, and create Projects.
- [Project Page](https://docs.cognigy.com/ai/overview/user-interface/project-page.md): Explore the Cognigy Project page and its navigation sidebar.
- [Resource Pages](https://docs.cognigy.com/ai/overview/user-interface/resource-pages.md): Resource pages let you manage Cognigy resources like Flows, Endpoints, and Knowledge Stores.

### AI Agents

- [Agentic AI](https://docs.cognigy.com/ai/agents/overview.md): Build autonomous, goal-oriented AI Agents that use humanlike reasoning and tools to deliver superior outcomes.

#### Build

- [Persona](https://docs.cognigy.com/ai/agents/develop/persona.md): Learn how Personas give AI Agents a consistent digital identity, including personality, tone, and voice, across every conversation and channel.
- [Manage AI Agents](https://docs.cognigy.com/ai/agents/develop/manage-ai-agents.md)
- [Getting Started with Voice AI Agents](https://docs.cognigy.com/ai/agents/develop/voice.md)

##### Tools and Fulfillment

- [Projects](https://docs.cognigy.com/ai/agents/develop/projects-and-flows/projects.md)

###### Flows

- [Flows](https://docs.cognigy.com/ai/agents/develop/projects-and-flows/overview.md)
- [Flow Editor](https://docs.cognigy.com/ai/agents/develop/projects-and-flows/editor.md)
- [Collaborative Editing](https://docs.cognigy.com/ai/agents/develop/projects-and-flows/collab-editing.md)

###### Nodes

- [Nodes](https://docs.cognigy.com/ai/agents/develop/nodes/overview.md)
- [Node Search](https://docs.cognigy.com/ai/agents/develop/nodes/node-search.md)
- [Channels](https://docs.cognigy.com/ai/agents/develop/nodes/channels.md)

###### Node Reference

- [Node Reference](https://docs.cognigy.com/ai/agents/develop/node-reference/overview.md): Explore the Node reference documentation for configuring Flows in Cognigy, including Basic, Logic, Voice, Analytics, Service, AI, and other Node categories.

###### Basic

- [Basic Nodes](https://docs.cognigy.com/ai/agents/develop/node-reference/basic/overview.md)
- [Say](https://docs.cognigy.com/ai/agents/develop/node-reference/basic/say.md)
- [Question](https://docs.cognigy.com/ai/agents/develop/node-reference/basic/question.md)
- [Optional Question](https://docs.cognigy.com/ai/agents/develop/node-reference/basic/optional-question.md)
- [Debug Message](https://docs.cognigy.com/ai/agents/develop/node-reference/basic/debug-message.md)
- [Code](https://docs.cognigy.com/ai/agents/develop/node-reference/basic/code.md)

###### Logic

- [Logic](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/overview.md)
- [Add To Context](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/add-to-context.md)
- [Copy Data To Context](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/copy-data-to-context.md)
- [Execute Flow](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/execute-flow.md)
- [Go To](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/go-to.md)
- [If](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/if.md)
- [Interval](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/interval.md)
- [Lookup](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/lookup.md)
- [Once](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/once.md)
- [Remove From Context](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/remove-from-context.md)
- [Sleep](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/sleep.md)
- [Stop and Return](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/stop-and-return.md)
- [Switch Locale](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/switch-locale.md)
- [Think](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/think.md)
- [Wait for Input](https://docs.cognigy.com/ai/agents/develop/node-reference/logic/wait-for-input.md)

###### AI

- [AI](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/overview.md): Browse Cognigy AI Nodes for Agentic AI and Natural Language Understanding.
- [Add Lexicon Keyphrase](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/add-lexicon-keyphrase.md): Use the Add Lexicon Keyphrase Node to add new keyphrases to Lexicons from a Flow using CognigyScript for improved Slot matching accuracy.
- [AI Agent](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/ai-agent.md): Configure the AI Agent Node to assign an AI Agent to a job, provide job guidance, and control access to retrievable knowledge and tools.
- [Load AI Agent](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/load-ai-agent.md)
- [AI Agent Handover](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/ai-agent-handover.md)
- [Clean Text](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/clean-text.md): Use the Clean Text Node to sanitize and normalize user input text with the Text Cleaner class before further NLU or slot filling processing.
- [Copy Slots to Context](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/copy-slots-to-context.md): Use the Copy Slots to Context Node to store a found Slot value in a specific place in the Context for later reuse throughout a Flow.
- [Disable Slot Fillers](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/disable-slot-fillers.md): Use the Disable Slot Fillers Node to turn off active Slot Fillers and control natural language understanding behavior within a Flow.
- [Enable Slot Fillers](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/enable-slot-fillers.md): Use the Enable Slot Fillers Node to activate a specific Slot Filler and improve natural language understanding within the dialog of a Flow.
- [Execute Cognigy NLU](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/execute-cognigy-nlu.md)
- [Fuzzy Search](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/fuzzy-search.md)
- [Match Pattern](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/match-pattern.md): Use the Match Pattern Node to detect text patterns in user input and expose the matches in the Input object for use within a Flow.
- [Regex Slot Filler](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/regex-slot-filler.md): Use the Regex Slot Filler Node to fill Slots with regular expressions, giving you precise control over pattern-based slot extraction.
- [Resolve Tool Action](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/resolve-tool-action.md)

###### Voice

- [Voice Nodes](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/overview.md)

###### Generic Voice Nodes

- [Generic Voice Nodes](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/generic/overview.md)
- [Barge In - Config](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/generic/barge-in-config.md)
- [Continuous ASR - Config](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/generic/continuous-asr-config.md)
- [DTMF Collect - Config](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/generic/dtmf-collect-config.md)
- [Hang Up](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/generic/hang-up.md)
- [Mute Speech Input](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/generic/mute-speech-input.md)
- [Play URL](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/generic/play-url.md)
- [Send Metadata](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/generic/send-metadata.md)
- [Session Speech Parameters Config](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/generic/session-speech-parameters-config.md)
- [Transfer](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/generic/transfer.md)
- [User Input Timeout - Config](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/generic/user-input-timeout-config.md)

###### Voice Gateway

- [Voice Gateway Nodes](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/voice-gateway/overview.md)
- [Call Recording](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/voice-gateway/call-recording.md)
- [DTMF](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/voice-gateway/dtmf.md)
- [Hang Up](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/voice-gateway/hangup.md)
- [Mute Speech Input](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/voice-gateway/mute-speech-input.md)
- [Voice Gateway Parameter Details](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/voice-gateway/parameter-details.md)
- [Play](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/voice-gateway/play.md)
- [Send Metadata](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/voice-gateway/send-metadata.md)
- [Set Session Config](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/voice-gateway/set-session-config.md)
- [Transfer](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/voice-gateway/transfer.md)

###### AudioCodes

- [AudioCodes](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/audiocodes/overview.md)
- [Call Recording](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/audiocodes/call-recording.md)
- [Hang Up](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/audiocodes/hangup.md)
- [Play URL](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/audiocodes/play-url.md)
- [Send Metadata](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/audiocodes/send-meta-data.md)
- [Send Message](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/audiocodes/send-message.md)
- [Set Session Params](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/audiocodes/set-session-params.md)
- [Transfer](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/audiocodes/transfer-vg.md)

###### Analytics

- [Analytics](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/overview.md): Explore Cognigy's Analytics Nodes for updating Contact Profiles, tracking goals and tasks, and collecting conversation ratings and insights.
- [Activate Profile](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/activate-profile.md)
- [Add Memory](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/add-memory.md)
- [Blind Mode](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/blind-mode.md)
- [Complete Task](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/complete-task.md)
- [Deactivate Profile](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/deactivate-profile.md)
- [Delete Profile](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/delete-profile.md)
- [Merge Profile](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/merge-profile.md): Use the Merge Profile Node to combine Contact Profiles across channels.
- [Overwrite Analytics](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/overwrite-analytics.md)
- [Request Rating](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/request-rating.md): Use the Request Rating Node to prompt end users to rate their conversation.
- [Set Rating](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/set-rating.md): Use the Set Rating Node to prefill or update a conversation rating value.
- [Track Goal](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/track-goal.md)
- [Update Profile](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/update-profile.md): Use the Update Profile Node to update Contact Profiles.

###### CXone

- [CXone](https://docs.cognigy.com/ai/agents/develop/node-reference/cxone/overview.md): CXone Nodes integrate Flows with NiCE CXone capabilities.
- [Retrieve Knowledge](https://docs.cognigy.com/ai/agents/develop/node-reference/cxone/retrieve-knowledge.md): Use the Retrieve Knowledge Node to extract information from NiCE CXone Knowledge Hub databases.
- [Send Status to CXone Copilot Node](https://docs.cognigy.com/ai/agents/develop/node-reference/cxone/send-copilot-status.md): Use the Send Status to CXone Copilot Node to report Flow success or failure to NiCE CXone Copilot for Agents.

###### Service

- [Service Overview](https://docs.cognigy.com/ai/agents/develop/node-reference/service/overview.md)
- [Add Transcript Step](https://docs.cognigy.com/ai/agents/develop/node-reference/service/add-transcript-step.md)
- [Check Agent Availability](https://docs.cognigy.com/ai/agents/develop/node-reference/service/check-agent-availability.md)
- [Close Handover](https://docs.cognigy.com/ai/agents/develop/node-reference/service/close-handover.md)
- [Get Token](https://docs.cognigy.com/ai/agents/develop/node-reference/service/get-token.md): The Get Token Node triggers Microsoft SSO authentication for an Azure Bot Services OAuth connection.
- [Get Transcript](https://docs.cognigy.com/ai/agents/develop/node-reference/service/get-transcript.md)
- [Handover to Human Agent](https://docs.cognigy.com/ai/agents/develop/node-reference/service/handover-to-agent.md)
- [HTTP Request](https://docs.cognigy.com/ai/agents/develop/node-reference/service/http-request.md)
- [Invalidate Token](https://docs.cognigy.com/ai/agents/develop/node-reference/service/invalidate-token.md): The Invalidate Token Node signs the user out of an Azure Bot Services OAuth connection and deletes the stored token.
- [LLM Prompt](https://docs.cognigy.com/ai/agents/develop/node-reference/service/llm-prompt.md): The Cognigy LLM Prompt Node integrates Generative AI into your AI Agent to generate answers. This Node supports tools, including MCP tools, image recognition, and conversation transcripts.
- [MongoDB](https://docs.cognigy.com/ai/agents/develop/node-reference/service/mongo-db.md)
- [MS SQL](https://docs.cognigy.com/ai/agents/develop/node-reference/service/ms-sql.md)
- [Set Handover Inactivity](https://docs.cognigy.com/ai/agents/develop/node-reference/service/set-handover-inactivity.md)
- [Token Status](https://docs.cognigy.com/ai/agents/develop/node-reference/service/token-status.md): The Token Status Node checks whether a valid Microsoft SSO token exists for an Azure Bot Services OAuth connection, and branches the Flow into Granted or Not Granted child Nodes for further execution.
- [Trigger Function](https://docs.cognigy.com/ai/agents/develop/node-reference/service/trigger-function.md)

###### Data

- [Data](https://docs.cognigy.com/ai/agents/develop/node-reference/data/overview.md)
- [Datepicker](https://docs.cognigy.com/ai/agents/develop/node-reference/data/datepicker.md)
- [Send SMTP Email](https://docs.cognigy.com/ai/agents/develop/node-reference/data/send-smtp-email.md)
- [Email Notification](https://docs.cognigy.com/ai/agents/develop/node-reference/data/email-notification.md)

###### Copilot

- [Agent Copilot Nodes](https://docs.cognigy.com/ai/agents/develop/node-reference/agent-copilot/overview.md): Explore Agent Copilot Nodes to customize the Agent Copilot workspace.
- [Copilot: Adaptive Card Tile](https://docs.cognigy.com/ai/agents/develop/node-reference/agent-copilot/set-adaptive-card-tile.md): Use the Copilot Adaptive Card Tile Node to create rich, interactive adaptive cards in the Agent Copilot workspace.
- [Copilot: HTML Tile](https://docs.cognigy.com/ai/agents/develop/node-reference/agent-copilot/set-html-tile.md): Use the Copilot HTML Tile Node to display custom HTML content in the Agent Copilot workspace.
- [Copilot: IFrame Tile](https://docs.cognigy.com/ai/agents/develop/node-reference/agent-copilot/set-iframe-tile.md): Use the Copilot IFrame Tile Node to embed external websites in the Agent Copilot workspace.
- [Copilot: Identity Tile](https://docs.cognigy.com/ai/agents/develop/node-reference/agent-copilot/identity-tile.md): Use the Copilot Identity Tile Node to display data from the Contact Profile in the Agent Copilot workspace.
- [Copilot: Knowledge Tile](https://docs.cognigy.com/ai/agents/develop/node-reference/agent-copilot/knowledge-tile.md): Use the Copilot Knowledge Tile Node to surface knowledge base answers and sources for human agents.
- [Copilot: Next Action Tile](https://docs.cognigy.com/ai/agents/develop/node-reference/agent-copilot/next-action-tile.md): Use the Copilot Next Action Tile Node to suggest the next conversation step to human agents.
- [Copilot: Send Data](https://docs.cognigy.com/ai/agents/develop/node-reference/agent-copilot/send-data.md)
- [Copilot: Sentiment Tile](https://docs.cognigy.com/ai/agents/develop/node-reference/agent-copilot/sentiment-tile.md): Use the Copilot Sentiment Tile Node to analyze customer sentiment in real time.
- [Copilot: Set Grid](https://docs.cognigy.com/ai/agents/develop/node-reference/agent-copilot/set-grid.md): Use the Copilot Set Grid Node to configure the Agent Copilot workspace grid layout.
- [Copilot: Transcript Tile](https://docs.cognigy.com/ai/agents/develop/node-reference/agent-copilot/transcript-tile.md): Use the Copilot Transcript Tile Node to display the latest customer response in the Agent Copilot workspace.

###### xApps

- [xApp Nodes](https://docs.cognigy.com/ai/agents/develop/node-reference/xApp/overview.md)
- [xApp: Init Session](https://docs.cognigy.com/ai/agents/develop/node-reference/xApp/init-xApp-session.md)
- [xApp: Get Session PIN](https://docs.cognigy.com/ai/agents/develop/node-reference/xApp/get-xApp-session-PIN.md)
- [xApp: Show Adaptive Card](https://docs.cognigy.com/ai/agents/develop/node-reference/xApp/set-AdaptiveCard-xApp-state.md)
- [xApp: Show HTML](https://docs.cognigy.com/ai/agents/develop/node-reference/xApp/set-html-xApp-state.md)

###### Other Nodes

- [Other Nodes](https://docs.cognigy.com/ai/agents/develop/node-reference/other-nodes/overview.md): Explore other Nodes in Cognigy Flows, including LLM Entity Extract, Log Message, Search Extract Output, and Set Translation Nodes.
- [LLM Entity Extract](https://docs.cognigy.com/ai/agents/develop/node-reference/other-nodes/llm-entity-extract.md)
- [Log Message](https://docs.cognigy.com/ai/agents/develop/node-reference/other-nodes/log-message.md)
- [Search Extract Output](https://docs.cognigy.com/ai/agents/develop/node-reference/other-nodes/search-extract-output.md)
- [Set Translation](https://docs.cognigy.com/ai/agents/develop/node-reference/other-nodes/set-translation.md): Use the Set Translation Node to override real-time translation settings for the current session.

##### Knowledge AI

- [Knowledge AI](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/overview.md): Upload documents and use RAG to enable AI Agents to provide accurate, context-aware responses with Knowledge AI.
- [Activate Knowledge AI](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/activate.md)
- [Getting started with Knowledge AI](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/getting-started.md): Сreate a Knowledge Store, upload Knowledge Sources, and test an AI Agent that uses Knowledge AI.
- [Knowledge Store](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-store.md): Learn how to manage Knowledge Stores to apply RAG-based knowledge search in Cognigy.
- [Knowledge Connectors](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-connectors.md)
- [Migration from Weaviate to Qdrant: Distance Value Change](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/distance-value-change-after-migration.md): Learn how the Knowledge AI similarity distance value range changed after Cognigy migrated its vector database from Weaviate to Qdrant.

###### Knowledge Source

- [Knowledge Source](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-source/overview.md): Learn how Knowledge Sources let Knowledge AI extract structured content from documents and connectors, split into searchable Knowledge Chunks.
- [Knowledge Source Tags](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-source/knowledge-source-tags.md)

###### Text Formats

- [Cognigy Text Format](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-source/text-formats/ctxt.md)
- [PDF](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-source/text-formats/pdf.md)
- [Web Page](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-source/text-formats/web-page.md)

###### Text Extraction

- [Text Extraction with Content Parsers](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-source/text-extraction/overview.md)
- [Basic Parser](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-source/text-extraction/basic-parser.md)
- [Advanced Parser](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-source/text-extraction/advanced-parser.md)
- [Azure AI Document Intelligence](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-source/text-extraction/azure-ai.md)

###### Knowledge Chunk

- [Knowledge Chunk](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-chunk/knowledge-chunk.md)
- [Chunk Editor](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-chunk/knowledge-chunk-editor.md): Use the Knowledge Chunk Editor to add, edit, rearrange, and delete Knowledge Chunks and their metadata within a Knowledge Source.

###### Knowledge Search and Extraction

- [Search Extract Output Node](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-search-and-extraction/search-extract-output.md)
- [Copilot: Knowledge Tile Node](https://docs.cognigy.com/ai/agents/develop/knowledge-ai/knowledge-search-and-extraction/agent-copilot-knowledge.md)

##### AI Agent Memory

- [AI Agent Memory](https://docs.cognigy.com/ai/agents/develop/ai-agent-memory/overview.md)
- [Input](https://docs.cognigy.com/ai/agents/develop/ai-agent-memory/input.md)
- [Context](https://docs.cognigy.com/ai/agents/develop/ai-agent-memory/context.md)
- [Profile](https://docs.cognigy.com/ai/agents/develop/ai-agent-memory/profile.md)

##### Generative AI and LLMs

- [Large Language Models (LLMs)](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/llms.md): Integrate LLMs from OpenAI, Azure, Anthropic, and more to enhance AI Agent conversations in Cognigy.
- [Generative AI](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/generative-ai.md)
- [Model Support by Feature](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/model-support-by-feature.md): Explore LLM providers and models supported by Cognigy, including feature compatibility, standard and custom model options.
- [LLM Fallback](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/fallback.md)
- [Large Language Model Session Token Counter](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/llm-session-token-counter.md)
- [Other LLM Operations](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/other-operations.md)

###### Providers

- [All LLM Providers](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/providers/all-providers.md)
- [Cognigy Platform-Provided LLM](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/providers/cognigy-platform-provided.md)
- [Microsoft Azure OpenAI](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/providers/microsoft-azure-openai.md)
- [OpenAI](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/providers/openai.md)
- [OpenAI-Compatible LLMs](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/providers/openai-compatible.md)
- [Anthropic](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/providers/anthropic.md)
- [Google Vertex AI](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/providers/google-vertex-ai.md)
- [Google Gemini](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/providers/google-gemini.md)
- [Google GenAI](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/providers/google-genai.md)
- [Aleph Alpha](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/providers/aleph-alpha.md)
- [Amazon Bedrock](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/providers/amazon-bedrock.md)
- [Mistral AI](https://docs.cognigy.com/ai/agents/develop/gen-ai-and-llms/providers/mistral.md)

#### Test

- [Testing your AI Agents](https://docs.cognigy.com/ai/agents/test/testing-your-ai-agents.md): Test AI Agents and ensure reliable performance before deployment.
- [Mocking](https://docs.cognigy.com/ai/agents/test/mocking.md)
- [Demo Webchat](https://docs.cognigy.com/ai/agents/test/demo-webchat.md)
- [Logs](https://docs.cognigy.com/ai/agents/test/logs.md)
- [Voice Preview](https://docs.cognigy.com/ai/agents/test/voice-preview.md): Use the Voice Preview feature to quickly test voice output.

##### Simulator

- [Simulator](https://docs.cognigy.com/ai/agents/test/simulator/overview.md)
- [Simulator Dashboard](https://docs.cognigy.com/ai/agents/test/simulator/dashboard.md)

##### Interaction Panel

- [Interaction Panel](https://docs.cognigy.com/ai/agents/test/interaction-panel/overview.md)
- [Chat](https://docs.cognigy.com/ai/agents/test/interaction-panel/chat.md)
- [Voice Call](https://docs.cognigy.com/ai/agents/test/interaction-panel/voice-call.md)
- [Live Follow](https://docs.cognigy.com/ai/agents/test/interaction-panel/live-follow.md)
- [Simulation](https://docs.cognigy.com/ai/agents/test/interaction-panel/simulation.md)

##### Playbooks

- [Playbooks](https://docs.cognigy.com/ai/agents/test/playbooks.md)
- [Assertions](https://docs.cognigy.com/ai/agents/test/assertions.md)

#### Deploy

- [Deploying your AI Agents](https://docs.cognigy.com/ai/agents/deploy/deploying-your-ai-agents.md): Deploy AI Agents via Cognigy Endpoints and move AI Agents across Projects with Snapshots.
- [Snapshots](https://docs.cognigy.com/ai/agents/deploy/snapshots.md)

##### Endpoint Settings

- [Overview](https://docs.cognigy.com/ai/agents/deploy/endpoints/overview.md): Configure Endpoints to connect AI Agents with external platforms like Messenger, and Slack for chat and voice.
- [Data Protection & Analytics](https://docs.cognigy.com/ai/agents/deploy/endpoints/data-protection-and-analytics.md)
- [Session Management](https://docs.cognigy.com/ai/agents/deploy/endpoints/session-management.md)
- [Real-Time Translation Settings](https://docs.cognigy.com/ai/agents/deploy/endpoints/real-time-translation-settings.md)
- [File Storage](https://docs.cognigy.com/ai/agents/deploy/endpoints/file-storage.md)
- [Content Conversion](https://docs.cognigy.com/ai/agents/deploy/endpoints/content-conversion.md)
- [Test Mode for Endpoints](https://docs.cognigy.com/ai/agents/deploy/endpoints/test-mode.md)
- [Inject and Notify API](https://docs.cognigy.com/ai/agents/deploy/endpoints/inject-and-notify.md)

##### Endpoint Reference

- [Endpoint Reference](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/overview.md): Explore pre-built Cognigy Endpoints including Webchat, Voice Gateway, REST, and third-party integrations.
- [Cognigy Webchat](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/webchat.md)
- [Cognigy Voice Gateway](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/voice-gateway.md)
- [WhatsApp](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/whatsapp.md)

###### More Endpoints

- [8x8](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/8x8.md)
- [A2A Server](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/a2a-server.md)
- [Amazon Alexa](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/amazon-alexa.md): The Alexa Endpoint enables you to connect your AI Agent to the Amazon Alexa Skills.
- [Amazon Lex](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/amazon-lex.md)
- [AudioCodes](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/audiocodes.md)
- [Avaya CPaaS](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/avaya-cpaas.md)
- [Azure Bot Services](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/azure-bot-services.md)
- [Bandwidth](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/bandwidth.md)
- [Dialogflow](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/dialogflow.md): The Dialogflow Endpoint enables you to connect your AI Agent to the Dialogflow platform.
- [Facebook (Meta) Messenger](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/facebook-messenger.md)
- [Genesys](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/genesys.md)
- [Intercom](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/intercom.md)
- [LINE](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/line-messenger.md)
- [MCP Server](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/mcp-server.md)
- [Microsoft Teams](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/microsoft-teams.md)
- [NiCE CXone](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/nice.md)
- [NiCE CXone AAH](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/nice-aah.md)
- [REST](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/rest.md)
- [RingCentral Engage](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/ringcentral-engage.md)
- [Socket.IO](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/socketio.md)
- [Slack](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/slack.md)
- [Sunshine Conversations](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/sunshine-conversations.md)
- [Twilio](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/twilio.md)
- [Twilio SMS](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/twilio-sms.md)
- [Userlike](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/userlike.md)
- [Voice Copilot](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/voice-copilot.md)
- [Webhook](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/webhook.md)
- [Workplace by Facebook](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/workplace-by-fb.md)
- [Zoom Contact Center](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/zoom.md)

#### Analyze

- [Analytics](https://docs.cognigy.com/ai/agents/analyze/overview.md)
- [Insights](https://docs.cognigy.com/ai/agents/analyze/insights.md): Use Cognigy Insights to view analytics and visualizations of your AI Agent interactions, including reports and metrics.
- [Cognigy OData Analytics Endpoint](https://docs.cognigy.com/ai/agents/analyze/odata.md): Cognigy provides an OData analytics Endpoint for retrieving raw data via GET requests. It supports enterprise analytics needs, enabling detailed queries for spreadsheets and dashboard creation with preferred data visualization tools.
- [Call Tracing](https://docs.cognigy.com/ai/agents/analyze/call-tracing.md): Record and debug voice AI Agent calls with the Call Tracing feature.
- [Contact Profiles](https://docs.cognigy.com/ai/agents/analyze/contact-profiles.md)

##### Collecting Data

- [Collecting Data](https://docs.cognigy.com/ai/agents/analyze/collecting-data.md): Cognigy stores AI Agent data for Insights, OData reporting, and BI tools like Power BI and Tableau.
- [Analytics Steps](https://docs.cognigy.com/ai/agents/analyze/analytics-steps.md)
- [User and Session Identification](https://docs.cognigy.com/ai/agents/analyze/user-and-session-identification.md)
- [Data Expiration in Cognigy](https://docs.cognigy.com/ai/agents/analyze/data-expiration.md)

##### Goals and Tasks

- [Goals and Tasks](https://docs.cognigy.com/ai/agents/analyze/goals-and-tasks/overview.md)
- [Tasks](https://docs.cognigy.com/ai/agents/analyze/goals-and-tasks/tasks.md)
- [Goals](https://docs.cognigy.com/ai/agents/analyze/goals-and-tasks/goals.md)

### Human Escalation

- [Handover Providers](https://docs.cognigy.com/ai/escalate/handovers.md): Connect AI Agents to contact centers with Handover Providers for seamless escalation to human agents.
- [Migrate from Endpoint Settings to Handover Provider Settings](https://docs.cognigy.com/ai/escalate/migration.md): Migrate the legacy Endpoint handover provider settings to the new Handover Provider Settings interface in Cognigy.
- [Agent Copilot](https://docs.cognigy.com/ai/escalate/agent-copilot.md)

#### Handover Provider Reference

- [Overview](https://docs.cognigy.com/ai/escalate/handover-reference/overview.md): Connect AI Agents to contact centers using Cognigy handover providers.
- [Live Agent](https://docs.cognigy.com/ai/escalate/handover-reference/live-agent.md)
- [Salesforce MIAW](https://docs.cognigy.com/ai/escalate/handover-reference/salesforce-miaw.md)
- [RingCentral Engage Integration](https://docs.cognigy.com/ai/escalate/handover-reference/ring-central-engage.md)
- [8x8](https://docs.cognigy.com/ai/escalate/handover-reference/8x8.md)
- [storm](https://docs.cognigy.com/ai/escalate/handover-reference/storm.md)
- [Chatwoot](https://docs.cognigy.com/ai/escalate/handover-reference/chatwoot.md)
- [Genesys Cloud Guest Chat](https://docs.cognigy.com/ai/escalate/handover-reference/genesys-cloud-guest-chat.md): Connect Cognigy to Genesys Cloud using Genesys Cloud Guest Chat handover.
- [Salesforce Service Cloud](https://docs.cognigy.com/ai/escalate/handover-reference/salesforce.md)

##### NiCE CXone

- [NiCE CXone](https://docs.cognigy.com/ai/escalate/handover-reference/nice-cxone/overview.md): Integration with NiCE CXone for handover of conversations to human agents in a contact center.
- [NiCE CXone (Integrated)](https://docs.cognigy.com/ai/escalate/handover-reference/nice-cxone/nice-cxone-integrated.md): Integration with NiCE CXone for handing over conversations to human agents in environments that are pre-integrated with NiCE CXone.
- [NiCE CXone (Non-Integrated)](https://docs.cognigy.com/ai/escalate/handover-reference/nice-cxone/nice-cxone-non-integrated.md): Integration with NiCE CXone for handing over conversations to human agents in environments that are not pre-integrated with NiCE CXone.

##### Genesys Cloud Open Messaging

- [Genesys Cloud Open Messaging](https://docs.cognigy.com/ai/escalate/handover-reference/genesys-cloud-open-messaging.md): Genesys Cloud Open Messaging lets AI Agents connect end users with human agents via live chat escalation.

###### Handover End Detection

- [Handover End Detection](https://docs.cognigy.com/ai/escalate/handover-reference/handover-end-detection.md): Configure how Genesys Cloud Open Messaging detects when a handover session ends.
- [Genesys Cloud Open Messaging: Handover End Detection with HTTP webhooks](https://docs.cognigy.com/ai/escalate/handover-reference/genesys-cloud-open-messaging-handover-end-detection.md)
- [Genesys Cloud Open Messaging: Handover End Detection with Amazon EventBridge](https://docs.cognigy.com/ai/escalate/handover-reference/genesys-cloud-open-messaging-with-amazon-eventbridge.md)

#### Handover Features

- [User Inactivity Detection and Handling](https://docs.cognigy.com/ai/escalate/handover-features/user-inactivity-detection.md)
- [Handover Status](https://docs.cognigy.com/ai/escalate/handover-features/handover-status.md): Track real-time handover status in Cognigy to detect user inactivity, auto-close conversations, and guide dynamic contact center Flows.
- [Real-Time Queue Notifications](https://docs.cognigy.com/ai/escalate/handover-features/real-time-queue-notifications.md): Real-Time Queue Notifications provide end users with live updates on their queue position and estimated wait time, enhancing transparency and reducing anxiety during handovers to human agents.

### Platform Features

- [Platform Features](https://docs.cognigy.com/ai/platform-features/overview.md): Explore Cognigy platform features including NLU, CognigyScript, translation, localization, and Packages.
- [Data Redaction](https://docs.cognigy.com/ai/platform-features/data-redaction.md)
- [Connections](https://docs.cognigy.com/ai/platform-features/connections.md): Manage Connections in Cognigy to securely store credentials for external services, APIs, LLMs, and voice providers used by AI Agents.
- [Packages](https://docs.cognigy.com/ai/platform-features/packages.md)

#### Natural Language Understanding

- [NLU Overview](https://docs.cognigy.com/ai/platform-features/nlu/overview.md)
- [Attachments](https://docs.cognigy.com/ai/platform-features/nlu/attachments.md)
- [NLU Languages](https://docs.cognigy.com/ai/platform-features/nlu/language-support.md)
- [Slot Fillers](https://docs.cognigy.com/ai/platform-features/nlu/slot-fillers.md)
- [Text Cleaner](https://docs.cognigy.com/ai/platform-features/nlu/text-cleaner.md)

##### Intents

- [Intents](https://docs.cognigy.com/ai/platform-features/nlu/intents/overview.md)
- [Intent Example Sentences](https://docs.cognigy.com/ai/platform-features/nlu/intents/example-sentences.md)
- [Annotations](https://docs.cognigy.com/ai/platform-features/nlu/intents/annotations.md)
- [Intent Conditions](https://docs.cognigy.com/ai/platform-features/nlu/intents/conditions.md)
- [Intent Analyzer](https://docs.cognigy.com/ai/platform-features/nlu/intents/intent-analyzer.md)
- [Reject Intent](https://docs.cognigy.com/ai/platform-features/nlu/intents/reject-intent.md)
- [Intent Rules](https://docs.cognigy.com/ai/platform-features/nlu/intents/rules.md)
- [Trigger Intent](https://docs.cognigy.com/ai/platform-features/nlu/intents/trigger-intent.md)
- [Thresholds](https://docs.cognigy.com/ai/platform-features/nlu/intents/thresholds.md)
- [Default Reply](https://docs.cognigy.com/ai/platform-features/nlu/intents/default-reply.md)
- [Confirmation Words](https://docs.cognigy.com/ai/platform-features/nlu/intents/confirmation-words.md)
- [Yes/No Intents](https://docs.cognigy.com/ai/platform-features/nlu/intents/yes-no-intents.md)
- [Intent Trainer](https://docs.cognigy.com/ai/platform-features/nlu/intents/intent-trainer.md): Use the Cognigy Intent Trainer to analyze collected user inputs and add training sentences to Intents, improving NLU recognition accuracy over time.

###### Intent Hierarchy

- [Intent Hierarchy](https://docs.cognigy.com/ai/platform-features/nlu/intents/intent-hierarchy/overview.md)
- [Intent Mapping Priority](https://docs.cognigy.com/ai/platform-features/nlu/intents/intent-hierarchy/intent-mapping-priority.md)
- [Inheritance Mechanism](https://docs.cognigy.com/ai/platform-features/nlu/intents/intent-hierarchy/inherit-child-example-sentences.md)

##### Slots and Lexicons

- [Slots](https://docs.cognigy.com/ai/platform-features/nlu/slots/overview.md): Learn how Cognigy NLU Slots detect predefined data types and custom phrases, letting AI Agents extract structured information from user input.
- [System-Defined Slots](https://docs.cognigy.com/ai/platform-features/nlu/slots/system-defined.md)

###### User-Defined

- [User-Defined Slots](https://docs.cognigy.com/ai/platform-features/nlu/slots/user-defined/overview.md)
- [Lexicon Slots](https://docs.cognigy.com/ai/platform-features/nlu/slots/user-defined/lexicon.md)
- [Regex Slots](https://docs.cognigy.com/ai/platform-features/nlu/slots/user-defined/regex.md)

##### External NLU

- [External NLU](https://docs.cognigy.com/ai/platform-features/nlu/external/overview.md)
- [Intent Recognition with External Embedding Model](https://docs.cognigy.com/ai/platform-features/nlu/external/external-nlu-intent-recognition.md)
- [LLM-Based Intent Reranking](https://docs.cognigy.com/ai/platform-features/nlu/external/intent-reranking.md)

###### NLU Connectors

- [NLU Connectors](https://docs.cognigy.com/ai/platform-features/nlu/external/nlu-connectors/overview.md)
- [NLU Transformers](https://docs.cognigy.com/ai/platform-features/nlu/external/nlu-connectors/nlu-transformers.md)

###### NLU Connector Reference

- [NLU Connector Reference](https://docs.cognigy.com/ai/platform-features/nlu/external/nlu-connector-reference/all-nlu-connectors.md)
- [Alexa](https://docs.cognigy.com/ai/platform-features/nlu/external/nlu-connector-reference/alexa.md)
- [Code](https://docs.cognigy.com/ai/platform-features/nlu/external/nlu-connector-reference/code.md)
- [Cognigy NLU](https://docs.cognigy.com/ai/platform-features/nlu/external/nlu-connector-reference/cognigy-nlu.md)
- [Dialogflow](https://docs.cognigy.com/ai/platform-features/nlu/external/nlu-connector-reference/dialog-flow.md)
- [Amazon Lex](https://docs.cognigy.com/ai/platform-features/nlu/external/nlu-connector-reference/lex.md)
- [Microsoft LUIS](https://docs.cognigy.com/ai/platform-features/nlu/external/nlu-connector-reference/luis.md)
- [No NLU](https://docs.cognigy.com/ai/platform-features/nlu/external/nlu-connector-reference/no-nlu.md)
- [Watson Assistant](https://docs.cognigy.com/ai/platform-features/nlu/external/nlu-connector-reference/watson-assistant.md)

#### CognigyScript

- [CognigyScript](https://docs.cognigy.com/ai/platform-features/cognigyscript.md)
- [Tokens](https://docs.cognigy.com/ai/platform-features/tokens.md)

#### Translation and Localization

- [Localization](https://docs.cognigy.com/ai/platform-features/translation-and-localization/localization.md)
- [Automatic Translation](https://docs.cognigy.com/ai/platform-features/translation-and-localization/auto-translation.md): Localize Cognigy Flows and Intents for multiple languages with automatic or supervised machine translation, enabling multilingual voice and text AI Agents.
- [Real-Time Translation](https://docs.cognigy.com/ai/platform-features/translation-and-localization/real-time-translation.md)

### For Developers

- [Extensions](https://docs.cognigy.com/ai/for-developers/extensions.md): Extend Cognigy Flows with custom Nodes, third-party API integrations, and Knowledge Connectors via Extensions.
- [Functions](https://docs.cognigy.com/ai/for-developers/functions.md): Execute long-running JavaScript functions in Cognigy for async processes like HTTP API calls to third-party systems.

#### Node Execution API: Function Reference

- [Node Execution API: All Functions](https://docs.cognigy.com/ai/for-developers/function-reference/all-functions.md)

##### CognigyScript

- [CognigyScript Functions](https://docs.cognigy.com/ai/for-developers/function-reference/cognigyscript/overview.md)
- [parseCognigyScriptCondition](https://docs.cognigy.com/ai/for-developers/function-reference/cognigyscript/parseCognigyScriptCondition.md)
- [parseCognigyScriptText](https://docs.cognigy.com/ai/for-developers/function-reference/cognigyscript/parseCognigyScriptText.md)

##### Contact Profiles

- [Contact Profiles](https://docs.cognigy.com/ai/for-developers/function-reference/contact-profiles/overview.md)
- [activateProfile](https://docs.cognigy.com/ai/for-developers/function-reference/contact-profiles/activateProfile.md)
- [deactivateProfile](https://docs.cognigy.com/ai/for-developers/function-reference/contact-profiles/deactivateProfile.md)
- [mergeProfile](https://docs.cognigy.com/ai/for-developers/function-reference/contact-profiles/mergeProfile.md)
- [updateProfile](https://docs.cognigy.com/ai/for-developers/function-reference/contact-profiles/updateProfile.md)

##### Context Object

- [Context Object](https://docs.cognigy.com/ai/for-developers/function-reference/context-object/overview.md)
- [addToContext](https://docs.cognigy.com/ai/for-developers/function-reference/context-object/addToContext.md)
- [deleteContext](https://docs.cognigy.com/ai/for-developers/function-reference/context-object/deleteContext.md)
- [getContext](https://docs.cognigy.com/ai/for-developers/function-reference/context-object/getContext.md)
- [removeFromContext](https://docs.cognigy.com/ai/for-developers/function-reference/context-object/removeFromContext.md)
- [resetContext](https://docs.cognigy.com/ai/for-developers/function-reference/context-object/resetContext.md)

##### Execution Control

- [Execution and Flow Control](https://docs.cognigy.com/ai/for-developers/function-reference/execution-control/overview.md)
- [addConditionalEntrypoint](https://docs.cognigy.com/ai/for-developers/function-reference/execution-control/addConditionalEntrypoint.md)
- [executeFlow](https://docs.cognigy.com/ai/for-developers/function-reference/execution-control/executeFlow.md)
- [getExecutionAmount](https://docs.cognigy.com/ai/for-developers/function-reference/execution-control/getExecutionAmount.md)
- [resetExecutionAmount](https://docs.cognigy.com/ai/for-developers/function-reference/execution-control/resetExecutionAmount.md)
- [resetNextNodes](https://docs.cognigy.com/ai/for-developers/function-reference/execution-control/resetNextNodes.md)
- [setExecutionAmount](https://docs.cognigy.com/ai/for-developers/function-reference/execution-control/setExecutionAmount.md)
- [setNextNode](https://docs.cognigy.com/ai/for-developers/function-reference/execution-control/setNextNode.md)
- [stopExecution](https://docs.cognigy.com/ai/for-developers/function-reference/execution-control/stopExecution.md)
- [think (Deprecated)](https://docs.cognigy.com/ai/for-developers/function-reference/execution-control/think.md)
- [thinkV2](https://docs.cognigy.com/ai/for-developers/function-reference/execution-control/thinkV2.md)

##### Input and Output

- [Input and Output](https://docs.cognigy.com/ai/for-developers/function-reference/input-and-output/overview.md)
- [addToInput](https://docs.cognigy.com/ai/for-developers/function-reference/input-and-output/addToInput.md)
- [output](https://docs.cognigy.com/ai/for-developers/function-reference/input-and-output/output.md)
- [say](https://docs.cognigy.com/ai/for-developers/function-reference/input-and-output/say.md)

##### Logging and Monitoring

- [Logging and Monitoring](https://docs.cognigy.com/ai/for-developers/function-reference/logging/overview.md)
- [log](https://docs.cognigy.com/ai/for-developers/function-reference/logging/log.md)
- [getLLMTokenUsageForSession](https://docs.cognigy.com/ai/for-developers/function-reference/logging/getLLMTokenUsageForSession.md)
- [setSensitiveLoggingSettings](https://docs.cognigy.com/ai/for-developers/function-reference/logging/setSensitiveLoggingSettings.md)

##### xApps

- [xApps Functions](https://docs.cognigy.com/ai/for-developers/function-reference/xApps/overview.md)
- [setAppState](https://docs.cognigy.com/ai/for-developers/function-reference/xApps/setAppState.md)

##### Other

- [Other Functions](https://docs.cognigy.com/ai/for-developers/function-reference/other/overview.md)
- [completeGoal](https://docs.cognigy.com/ai/for-developers/function-reference/other/completeGoal.md)
- [evaluateRule](https://docs.cognigy.com/ai/for-developers/function-reference/other/evaluateRule.md)
- [setRegexSlot](https://docs.cognigy.com/ai/for-developers/function-reference/other/setRegexSlot.md)

#### Knowledge Connector API: Function Reference

- [Knowledge Connector API](https://docs.cognigy.com/ai/for-developers/knowledge-connector/overview.md)
- [upsertKnowledgeSource](https://docs.cognigy.com/ai/for-developers/knowledge-connector/upsertKnowledgeSource.md)
- [createKnowledgeSource](https://docs.cognigy.com/ai/for-developers/knowledge-connector/createKnowledgeSource.md)
- [deleteKnowledgeSource](https://docs.cognigy.com/ai/for-developers/knowledge-connector/deleteKnowledgeSource.md)
- [createKnowledgeChunk](https://docs.cognigy.com/ai/for-developers/knowledge-connector/createKnowledgeChunk.md)

#### Code Node

- [Code](https://docs.cognigy.com/ai/for-developers/code/overview.md): Execute custom JavaScript or TypeScript code within Cognigy Flows using Code Nodes with IntelliSense support.
- [API Functions](https://docs.cognigy.com/ai/for-developers/code/api-functions.md)
- [Modules](https://docs.cognigy.com/ai/for-developers/code/modules.md): Reference for npm modules available in Cognigy Code Nodes, including Moment.js, Lodash, and other preinstalled packages for data manipulation.
- [Channel Output](https://docs.cognigy.com/ai/for-developers/code/channel-output.md): Send custom JSON payloads to Channels using Cognigy Code Nodes. Covers api.output and api.say for Webchat, Messenger, and other channels.
- [AI Default Channel Formats](https://docs.cognigy.com/ai/for-developers/code/ai-default-channel-formats.md): Reference for JSON payload formats used with the Cognigy default channel in Code Nodes. Covers text, Quick Replies, Adaptive Cards, and channel output.
- [Analytics Data](https://docs.cognigy.com/ai/for-developers/code/analytics-data.md): Learn how to read and modify analytics data in Cognigy Code Nodes, including Intent, custom fields, and Flow-level tracking for improved analytics.

#### Transformers

- [Transformers](https://docs.cognigy.com/ai/for-developers/transformers/overview.md): Use Endpoint Transformers to manipulate data between Flows and Endpoints, convert payloads, and create custom integrations.
- [Input Transformer](https://docs.cognigy.com/ai/for-developers/transformers/input-transformer.md)
- [Output Transformer](https://docs.cognigy.com/ai/for-developers/transformers/output-transformer.md)
- [Execution Finished Transformer](https://docs.cognigy.com/ai/for-developers/transformers/execution-finished-transformer.md)
- [Notify Transformer](https://docs.cognigy.com/ai/for-developers/transformers/notify-transformer.md)
- [Inject Transformer](https://docs.cognigy.com/ai/for-developers/transformers/inject-transformer.md)

#### Developer Reference

- [API and CLI](https://docs.cognigy.com/ai/for-developers/developers/api-and-cli.md): Build custom integrations, manage AI Agents, and automate workflows via the Cognigy REST API or CLI.
- [NiCE Cognigy Plugin](https://docs.cognigy.com/ai/for-developers/developers/cognigy-plugin.md): NiCE Cognigy Plugin connects Claude Code, Claude Desktop, ChatGPT, Codex, Gemini CLI, and Antigravity to the Cognigy REST API to build, test, and improve LLM-based AI Agents.
- [NiCE Cognigy MCP Server](https://docs.cognigy.com/ai/for-developers/developers/cognigy-mcp-server.md): NiCE Cognigy MCP Server lets you build, test, and optimize LLM-based AI Agents via the Cognigy REST API.
- [Client Libraries](https://docs.cognigy.com/ai/for-developers/developers/client-libraries.md)
- [Extension Framework](https://docs.cognigy.com/ai/for-developers/developers/extension-framework.md): Build custom Cognigy Extensions with TypeScript, including Extension Nodes for integrations and Knowledge Connectors for external knowledge databases.

### Administration and Installation

- [Quotas and Limits](https://docs.cognigy.com/ai/administer/limitations.md)
- [Billing](https://docs.cognigy.com/ai/administer/billing.md)

#### Administration

##### User Menu

- [User Menu](https://docs.cognigy.com/ai/administer/user-menu/overview.md): Explore the Cognigy User Menu. Manage preferences, billing, access control, audit events, and quickly access Cognigy products and documentation.
- [My Profile](https://docs.cognigy.com/ai/administer/user-menu/my-profile.md): Manage your Cognigy profile on the My Profile page, including your preferences, API keys, login history, connected accounts, and personal information.
- [Hotkeys](https://docs.cognigy.com/ai/administer/hotkeys.md)

##### Access Management

- [Management UI](https://docs.cognigy.com/ai/administer/access/management-ui.md)

###### Admin Center

- [Admin Center](https://docs.cognigy.com/ai/administer/access/admin-center/overview.md)
- [Admin Center Dashboard](https://docs.cognigy.com/ai/administer/access/admin-center/dashboard.md)
- [Access Control](https://docs.cognigy.com/ai/administer/access/admin-center/access-control.md)
- [Audit Events](https://docs.cognigy.com/ai/administer/access/admin-center/audit-events.md)

###### Global Resources

- [Global Resources](https://docs.cognigy.com/ai/administer/access/admin-center/global-resources/overview.md)
- [Global Large Language Models](https://docs.cognigy.com/ai/administer/access/admin-center/global-resources/global-llms.md)
- [Global Connections](https://docs.cognigy.com/ai/administer/access/admin-center/global-resources/global-connections.md)

###### Project and Members

- [Project Settings](https://docs.cognigy.com/ai/administer/access/project-settings.md)
- [Members](https://docs.cognigy.com/ai/administer/access/members.md)

#### Install, Configure, and Migrate

- [Access to Cognigy](https://docs.cognigy.com/ai/administer/installation/access-to-cognigy-ai.md)
- [Installation](https://docs.cognigy.com/ai/administer/installation/about.md): Learn about Cognigy installation options, including Cognigy SaaS and on-premises deployments with Helm charts for Kubernetes environments.
- [Cognigy: Browser Requirements](https://docs.cognigy.com/ai/administer/installation/browser-requirements.md)
- [Cognigy Architecture](https://docs.cognigy.com/ai/administer/installation/architecture.md): Explore Cognigy's cloud-native microservices architecture, with 30+ containerized services orchestrated by Kubernetes for scalability and reliability.

##### SaaS

- [Cognigy SaaS Service Health](https://docs.cognigy.com/ai/administer/installation/saas-service-health.md): Monitor real-time and historical Cognigy SaaS system performance, view past incidents, and subscribe to updates via the SaaS Service Health platform.
- [IP Address Ranges for SaaS](https://docs.cognigy.com/ai/administer/installation/ip-ranges-shared-environments.md): List of public IP address ranges for NiCE Cognigy and NiCE CXone SaaS installations used for SIP signaling and outbound requests, supporting IP whitelisting.

##### Single Sign-on (SSO)

- [Single Sign-on with SAML 2.0](https://docs.cognigy.com/ai/administer/installation/single-sign-on-saml2.md): Configure SAML 2.0 single sign-on (SSO) for Cognigy to enable secure user authentication with your organization's identity provider.
- [Identity Providers](https://docs.cognigy.com/ai/administer/installation/identity-providers.md): Explore the identity providers to set up single sign-on in Cognigy.