> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resetting Initial User Credentials

In case,
you cannot obtain credentials from logs of `service-security` in the way it is described in the [Cognigy.AI installation process](/ai/administer/installation/installation-process) article,
for example,
because `service-security` service was restarted several times,
or you have deleted and recreated Cognigy.AI installation,
you need to drop `service-security` database to generate new initial credentials.

<Accordion title="Attention: Loss of Data">
  All Organizations and Users will be lost as a result of this operation. Perform this process only during initial Cognigy.AI setup.

  To generate new initial user credentials, run the following commands:

  1. Drop the collections in `service-security` database by connecting to the *primary* node of MongoDB. To determine the primary node, execute `rs.status()`:

  ```bash theme={null}
  kubectl exec -it -n mongodb mongodb-0 bash
  mongosh -u $MONGODB_ROOT_USER -p $MONGODB_ROOT_PASSWORD --authenticationDatabase admin
  rs.status()
  ```

  2. Connect to the primary node, for example, if `mongodb-0` is the primary node, and drop the collections in `service-security` database:

  ```bash theme={null}
  kubectl exec -it -n mongodb mongodb-0 bash
  mongosh -u $MONGODB_ROOT_USER -p $MONGODB_ROOT_PASSWORD --authenticationDatabase admin
  use service-security
  db.users.drop()
  db.organisations.drop()
  exit
  exit
  ```

  3. Restart the `service-security` deployment:

  ```bash theme={null}
  kubectl rollout restart -n=cognigy-ai deployment service-security
  ```

  4. Obtain the newly generated initial credentials from the logs of `service-security` deployment as usual:

  ```bash theme={null}
  kubectl logs -f -n=cognigy-ai --tail 100 deployment/service-security
  ```
</Accordion>