> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AudioCodes

<Frame>
  <img class="image-center" src="https://mintcdn.com/cognigy-15abf2ba/gMdd3UtLaZzJw9j6/_assets/ai/deploy/endpoint-reference/audiocodes.png?fit=max&auto=format&n=gMdd3UtLaZzJw9j6&q=85&s=92fa6af1d70158e7f541229f78a78626" alt="AudioCodes Endpoint logo" width="174" height="51" data-path="_assets/ai/deploy/endpoint-reference/audiocodes.png" />
</Frame>

<Warning>
  As of April 2025, the AudioCodes Endpoint is deprecated. The full removal of the AudioCodes Endpoint is planned for Q2 2026. Migrate to the [Voice Gateway Endpoint](/ai/agents/deploy/endpoint-reference/voice-gateway) before the removal date.
</Warning>

The AudioCodes Endpoint enables you to connect your AI Agent to your contact center or other phone numbers using the [AudioCodes](https://www.audiocodes.com/) platform. This Endpoint allows your customers to speak with your AI Agents instead of using a chat.

## Prerequisites

* A Flow configured with [AudioCodes](/ai/agents/develop/node-reference/voice/audiocodes/overview) or [Voice Generic](/ai/agents/develop/node-reference/voice/generic/overview) Nodes.
* To link the AudioCodes Endpoint to a phone number, contact your Cognigy representative to provision and configure a Voice Gateway instance.
* The Cognigy AudioCodes Endpoint is 100% compatible with [AudioCodes VoiceAI Connect](https://voiceaiconnect.audiocodes.com), where you can sign up for free and get a phone number within minutes.

## Generic Endpoint Settings

Learn about the generic Endpoint settings on the following pages:

* [Endpoints Overview](/ai/agents/deploy/endpoints/overview)
* [NLU Connectors](/ai/platform-features/nlu/external/nlu-connectors/overview)
* [Data Protection & Analytics](/ai/agents/deploy/endpoints/data-protection-and-analytics)
* [Real-Time Translation Settings](/ai/agents/deploy/endpoints/real-time-translation-settings)
* [Transformer Functions](/ai/for-developers/transformers/overview)

## Specific Endpoint Settings

<Accordion title="Voice Gateway Settings">
  | **Parameter** | **Description**                                                                                                                                                                                                                                                                                                                                                                                                                         |
  | ------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
  | Async Mode    | When async mode is enabled for the AudioCodes Endpoint, outputs are sent directly as they are processed in a Flow. This mode is useful when the Flow needs to send an HTTP request. <br /><br />When async mode is off, outputs are sent only after the entire Flow has finished processing the input.<br /><br />The [Inject and Notify](/ai/agents/deploy/endpoints/inject-and-notify) feature only works when async mode is enabled. |
</Accordion>

## How to Set Up

### Configuration on the Cognigy.AI Side

<Accordion title="Create an AudioCodes Endpoint">
  1. In the left-side menu of the Cognigy.AI Project, go to **Deploy > Endpoints**.
  2. On the **Endpoints** page, click **+ New Endpoint**.
  3. In the **New Endpoint** section, do the following:
     1. Select the **AudioCodes** Endpoint type.
     2. Add a unique name.
     3. Select a relevant Flow from the list.
  4. *(Optional)* Activate the **Async Mode** setting.
</Accordion>

## Additional Information

<Accordion title="Call Metadata">
  AudioCodes identifies information about the caller and adds it to the [Input](/ai/agents/develop/ai-agent-memory/input) object as `input.data.numberMetaData`.

  | Parameter            | Type    | Description                                                                                                                                                                                    | Example              |
  | -------------------- | ------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------- |
  | `number`             | string  | The complete phone number of the caller, including the country code.                                                                                                                           | `+4921154591991`     |
  | `country`            | string  | The 2-letter ISO country code.                                                                                                                                                                 | `DE`                 |
  | `countryCallingCode` | string  | The country calling code (without the `+` sign).                                                                                                                                               | `49`                 |
  | `nationalNumber`     | string  | The national number, excluding the country code and leading zero.                                                                                                                              | `21154591991`        |
  | `valid`              | boolean | Indicates whether the phone number is valid.                                                                                                                                                   | `true`               |
  | `type`               | string  | The type of phone number. Possible values: `PREMIUM_RATE`, `TOLL_FREE`, `SHARED_COST`, `VOIP`, `PERSONAL_NUMBER`, `PAGER`, `UAN`, `VOICEMAIL`, `FIXED_LINE_OR_MOBILE`, `FIXED_LINE`, `MOBILE`. | `FIXED_LINE`         |
  | `uri`                | string  | The URI representation of the phone number.                                                                                                                                                    | `tel:+4921154591991` |
</Accordion>

## More Information

* [All Endpoints](/ai/agents/deploy/endpoint-reference/overview)
* [Migration to Voice Gateway](/voice-gateway/migrate-from-ac-to-vg)