> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Avaya CPaaS

<Frame>
  <img class="image-center" src="https://mintcdn.com/cognigy-15abf2ba/gMdd3UtLaZzJw9j6/_assets/ai/deploy/endpoint-reference/avaya-cpaas.png?fit=max&auto=format&n=gMdd3UtLaZzJw9j6&q=85&s=ffea02d4f9c3b673e5374cea69a5ec06" alt="Avaya CPaaS Endpoint logo" width="281" height="77" data-path="_assets/ai/deploy/endpoint-reference/avaya-cpaas.png" />
</Frame>

The Avaya CPaaS Endpoint enables you to connect your AI Agent to [Avaya CPaaS](https://www.avaya.com/).

## Prerequisites

* Access to the [Avaya CPaaS](https://accounts.avayacloud.com/).

## Generic Endpoint Settings

Learn about the generic Endpoint settings available on the following pages:

* [Endpoints Overview](/ai/agents/deploy/endpoints/overview)
* [NLU Connectors](/ai/platform-features/nlu/external/nlu-connectors/overview)
* [Data Protection & Analytics](/ai/agents/deploy/endpoints/data-protection-and-analytics)
* [Transformer Functions](/ai/for-developers/transformers/overview)

## Specific Endpoint Settings

In the Avaya CPaaS Endpoint, you can customize the setup of conversations with Avaya CPaaS.

<AccordionGroup>
  <Accordion title="Avaya Settings">
    | Setting            | Description                                                                                               |
    | ------------------ | --------------------------------------------------------------------------------------------------------- |
    | STT + TTS Language | The language that Avaya CPaaS should use to read out the outputs from the bot.                            |
    | Voice              | The voice to use with Avaya CPaaS.                                                                        |
    | Avaya CPaaS Token  | An optional security token from Avaya CPaaS to validate that the request doesn't come from a third party. |
  </Accordion>

  <Accordion title="Gather Settings">
    | Setting       | Description                                                                                                                                                   |
    | ------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------- |
    | Action URL    | The URL Avaya CPaaS will use to send the user inputs. Leave empty to send requests to the Avaya CPaaS Endpoint.                                               |
    | Input Type    | The types of input Avaya CPaaS should accept. Default is `digits + voice`.                                                                                    |
    | Hints         | A list of words or phrases that Avaya CPaaS will listen for. Separate each item with a comma.                                                                 |
    | Method        | The HTTP request method used to contact the Action URL. The default value is `POST`.                                                                          |
    | Timeout       | Time in seconds the user has to answer before the call disconnects. The default value is `30`. Note that the timer starts as soon as the bot begins speaking. |
    | Finish On Key | The key the user should press to submit input via DTMF.                                                                                                       |
    | Num digits    | The maximum number of digits the user can enter.                                                                                                              |
  </Accordion>
</AccordionGroup>

## How to Set Up

### Setup on the Cognigy.AI Side

<Accordion title="Create an Avaya CPaaS Endpoint">
  1. In the left-side menu of the Cognigy.AI Project, go to **Deploy > Endpoints**.
  2. On the **Endpoints** page, click **+ New Endpoint**.
  3. In the **New Endpoint** section, do the following:
     1. Select the **Avaya CPaaS** Endpoint type.
     2. Add a unique name.
     3. Select a relevant Flow from the list.
  4. Copy the Endpoint URL for later use in the Avaya CPaaS phone number configuration.
</Accordion>

### Setup on the Avaya CPaaS Side

<Accordion title="Configure Avaya CPaaS">
  To connect the Avaya CPaaS Endpoint in Cognigy.AI to a phone number in Avaya CPaaS, enter the Endpoint URL in the Voice Request URL field within the Avaya CPaaS phone number configuration.
</Accordion>

## More Information

* [All Endpoints](/ai/agents/deploy/endpoint-reference/overview)