> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Userlike

<Frame>
  <img class="image-center" src="https://mintcdn.com/cognigy-15abf2ba/gMdd3UtLaZzJw9j6/_assets/ai/deploy/endpoint-reference/userlike.png?fit=max&auto=format&n=gMdd3UtLaZzJw9j6&q=85&s=d6840e922d9354d72046afb708bd803c" alt="Userlike Endpoint logo" width="231" height="66" data-path="_assets/ai/deploy/endpoint-reference/userlike.png" />
</Frame>

The Userlike Endpoint enables you to connect your AI Agent to the [Userlike platform](https://www.8x8.com/).

## Prerequisites

* Access to [Userlike](https://www.userlike.com/).

## Generic Endpoint Settings

Learn about the generic Endpoint settings on the following pages:

* [Endpoints Overview](/ai/agents/deploy/endpoints/overview)
* [NLU Connectors](/ai/platform-features/nlu/external/nlu-connectors/overview)
* [Data Protection & Analytics](/ai/agents/deploy/endpoints/data-protection-and-analytics)
* [Real-Time Translation Settings](/ai/agents/deploy/endpoints/real-time-translation-settings)
* [Transformer Functions](/ai/for-developers/transformers/overview)

## Specific Endpoint Settings

<Accordion title="Userlike Settings">
  | **Parameter**  | **Description**                                                                                                     |
  | -------------- | ------------------------------------------------------------------------------------------------------------------- |
  | API Version    | Select the API version you want to use for the Userlike integration: **Live Chat** or **Unified Messaging**.        |
  | Webhook URL    | If you select **Unified Messaging**, specify the URL that Userlike calls to send events and messages.               |
  | Security Token | If you select **Unified Messaging**, specify the token used to authenticate requests from Userlike to your webhook. |
</Accordion>

## How to Set Up

### Setup on the Cognigy.AI Side

<Accordion title="Create a Userlike Endpoint">
  1. In the left-side menu of your Project, click **Deploy > Endpoints**.
  2. On the **Endpoints** page, click **+ New Endpoint**.
  3. In the **New Endpoint** section, do the following:
     1. Select the **Userlike** Endpoint type.
     2. Specify a unique name.
     3. Select a Flow from the list and save changes.
  4. Go to the **Configuration Information** section and copy the URL from the **Endpoint URL** field. Save changes.
</Accordion>

### Setup on the Userlike Side

<Accordion title="Create a Chatbot in Userlike">
  1. Log in to the Userlike Dashboard.
  2. From the left-side menu, select **Settings > Chatbots**.
  3. Click **+ Add** to create a new chatbot.
  4. On the **New chatbot** page, configure the following settings:
     * **Name** — enter the chatbot name.
     * **Operator group** — select the group for the chatbot.
     * **Bot behavior mode** — select **Human**.
     * **Bot type** — select **API**.
  5. Save your changes. When the chatbot appears in the **Chatbots** list, go to the **Actions** column, click the three-dot button, then select **Edit**.
  6. In the **Webhook URL** field, paste the Endpoint URL from the Cognigy.AI Userlike Endpoint.
  7. If you selected the **Unified Messaging API** in the Cognigy.AI Userlike Endpoint, copy the following fields:
     * **API URL** — copy and paste this URL into the **Webhook URL** field in the Cognigy.AI Endpoint.
     * **API security token** — copy and paste this token into the **Security Token** field in the Cognigy.AI Endpoint.
  8. Save your changes. Go to **Settings > Channels**. Select **Website**, then click **+ Add widget**. Copy the code from the **Your Userlike Widget** field and click **Configure widget**.
  9. When the widget appears in the **Widgets** list, go to the **Actions** column, click the three-dot button, then select **Edit**.
  10. In the **Messenger URL**, enter the URL where you want to display your widget. Open your website to see the widget and test the workflow.
</Accordion>

## More Information

* [Help Center: Userlike Deployment](https://support.cognigy.com/hc/en-us/articles/360016310079)