> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Included Models

[Updated in 2026.23](https://docs.cognigy.com/release-notes/2026.23.md)

*Included models* are LLMs and embedding models that NiCE Cognigy provides as part of your license. Their usage is included in the conversation price. You don't need to create a model or enter API credentials.

> [!NOTE]
>
> Before you can use included models, note the following:
>
> * You must sign a new SKU to enable included models.
> * Included models are available only to installations integrated with NiCE CXone.
>
> To set up included models for your organization, contact your customer success manager.

## Activate Included Models

Models available in your region are activated by default. For models outside your region, an admin must activate them in the Admin Center under **Resources > LLMs**. Only users with admin role can activate included models.

To activate a model, follow these steps:

1. Go to the Admin Center and navigate to **Resources > LLMs**. The included models are listed in the **Included models** section.
2. Turn on the toggle for each model you want to use.

   * For a model with the **In region** tag, the toggle takes effect immediately. These models are activated by default.
   * For a model with the **Outside region** tag, a dialog asks you to confirm that you accept processing data outside your regional boundary. Select the checkbox and click **Accept & enable**. If your organization can't accept this, use your own model instead.

Once an admin activates a model, it's available in all projects in the organization.

To turn off an included model, switch off its toggle and click **Disable**. The model is no longer available in any project, so any resource that uses it stops working until you assign another model.

## Apply Included Models

To apply an included model in a project, follow these steps:

1. In the navigation menu of the project, go to **Manage > Settings**.
2. In the **Generative AI Settings** section, included models are marked with the **Platform** tag in the lists. Select an included model for the feature you want to apply it for.
3. Select the included model.
4. Click **Save**.