> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Request Rating
## Description
This Node prompts end users to give feedback or rate their conversation experience using a rating widget in a chat.
The Node is typically placed at the end of a Flow to collect final feedback from conversations with either AI or human agents.
In contrast to the [Set Rating Node](/ai/agents/develop/node-reference/analytics/set-rating), the Request Rating Node doesn't rate a conversation automatically.
## Restrictions
* The Webchat v2 Endpoint doesn't support all parameters in this Node. You can still use it to [implement rating for Webchat v2](#implement-rating-for-webchat-v2).
## Parameters
| Parameter | Description |
| ------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Rating Screen Title | Sets the text for the screen title of the rating widget. The default text is `Conversation Rating`. |
| Rating Title Text | Sets the text for the title of the rating widget. The default text is `Please rate your chat experience`. For Webchat v2, overrides the Rating Title Text parameter in the [Webchat v2 Endpoint settings](/webchat/v2/configuration#conversation-rating-settings). |
| Rating Comment Placeholder | Sets the placeholder text for the comment field in the rating widget. The default text is `Type something here...`. For Webchat v2, overrides the Rating Comment Text parameter in the [Webchat v2 Endpoint settings](/webchat/v2/configuration#conversation-rating-settings). |
| Rating Submit Button Text | Sets the text that appears on the button users click to submit their chat ratings and feedback. The default text is `Send feedback`. Applicable only to Webchat v3. |
| Rating Submitted Event Banner Text | Sets the text that appears in a banner after a user successfully submits their rating and feedback. The default text is `Your feedback was submitted`. Applicable only to Webchat v3. |
| Rating Submitted Chat Status Message | Sets the status message that appears in the chat after a user successfully submits their rating and feedback. The default text is `Feedback submitted`. Applicable only to Webchat v3. |
### Implement Rating for Webchat v2
For Webchat v2, add this Node to your Flow and configure the rating widget directly in the [Conversation Rating Settings section](/webchat/v2/configuration#conversation-rating-settings) in the Webchat v2 Endpoint.
## Track Ratings in Insights
To track how the rating changed during a user session,
use [Insights](https://docs.cognigy.com/insights/overview/).
On the **Transcript Explorer** page,
examine the [transcript details](https://docs.cognigy.com/insights/explorers/transcript/#session-transcript-details)
to see the final rating for the session.
Also, explore the [Overview](https://docs.cognigy.com/insights/reports/overview/) and [Engagement](https://docs.cognigy.com/insights/reports/engagement/) reports to assess trends in positive ratings for your Agent.
## Use Cases
The table shows use cases for Set Rating and Request Rating Nodes. These cases are divided into steps.
| Set Rating Node | Request Rating Node |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------ |
| 1. A customer interacts with the AI Agent to inquire about product specifications. | 1. A customer completes a troubleshooting session with the AI Agent. |
| 2. The AI Agent successfully provides the required product information. | 2. The AI Agent prompts the customer to provide feedback on their experience. |
| 3. The Set Rating Node assigns a predefined rating score (`1`) to the customer's session based on the positive interaction. The customer doesn't see any rating prompt during the conversation. | 3. The customer rates their experience with the AI Agent by using the Thumbs-up and Thumbs-down icons. |
| 4. The chosen rating is recorded and stored for analysis. | 4. The chosen rating is recorded and stored for analysis. |
## More information
* [Set Rating](/ai/agents/develop/node-reference/analytics/set-rating)
* [Insights](/insights/overview)