> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started with AI Agents

> Follow this step-by-step guide to create your first AI Agent with persona, tools, and knowledge in Cognigy.AI.

<Frame>
  <img class="image-center" src="https://mintcdn.com/cognigy-15abf2ba/hl8vBbbOP4fUBVwj/_assets/ai/overview/build-your-ai-agent-workforce.png?fit=max&auto=format&n=hl8vBbbOP4fUBVwj&q=85&s=3197d1fee9277cbadecfbbf5bb42b5d7" alt="Build your AI Agent workforce with Cognigy.AI" style={{ width: 'auto' }} width="1961" height="831" data-path="_assets/ai/overview/build-your-ai-agent-workforce.png" />
</Frame>

## What are Agentic AI Agents?

An [Agentic AI Agent](/ai/agents/overview) is advanced conversational intelligence powered by a Large Language Model
(LLM),
designed to operate autonomously while adapting dynamically in real time to context, persona, and instructions.
Unlike traditional intent- or rule-based systems,
these AI Agents go beyond scripted responses — demonstrating flexibility,
problem-solving capabilities, and proactive decision-making.

In this guide, you will create a Logistics AI Agent to answer general questions and assist with parcel inquiries.

<Steps>
  <Step title="Set Up Prerequisites">
    Configure the necessary LLMs for language and embeddings, for example, OpenAI GPT-4o and ada-002, to enable your AI Agent.
  </Step>

  <Step title="Create Your AI Agent Persona">
    Go to **Build > AI Agents**, set the name, for example, `Peter Parcel`, description, avatar, and speaking style. Optionally, assign knowledge and configure security. Click **Create** to test.

    <Frame>
      <video autoPlay loop controls playsInline title="Creating a new AI Agent persona in Cognigy.AI" className="w-full aspect-video rounded-xl image-center" src="https://docscognigyassets.blob.core.windows.net/assets/create-new-ai-agent.mov" />
    </Frame>
  </Step>

  <Step title="Assign a Job">
    On the **Jobs** tab, define the job title, for example, `Delivery Manager`, description, and instructions.

    <Frame>
      <img class="image-center" src="https://mintcdn.com/cognigy-15abf2ba/kEbj-zxqpkQ0CWBJ/_assets/ai/overview/ai-agent-job-configuration.webp?fit=max&auto=format&n=kEbj-zxqpkQ0CWBJ&q=85&s=36bfbf57f66f9fd6c65a9917e72e91b1" alt="AI Agent job configuration with title, description, and instructions" width="2164" height="1555" data-path="_assets/ai/overview/ai-agent-job-configuration.webp" />
    </Frame>
  </Step>

  <Step title="Enhance with Knowledge">
    Upload documents in Knowledge AI, then assign the knowledge to your AI Agent in its configuration to improve company-specific responses.
  </Step>

  <Step title="Add Tools">
    In the **Tools** section, click **Add Tool > Regular Tool**. Set Tool ID (for example, `track_parcel`) and parameters (for example, `tracking_code`).

    <Frame>
      <img class="image-center" src="https://mintcdn.com/cognigy-15abf2ba/kEbj-zxqpkQ0CWBJ/_assets/ai/overview/ai-agent-tool-action.webp?fit=max&auto=format&n=kEbj-zxqpkQ0CWBJ&q=85&s=cf92de123bfcc774c0d44e24c6acbfc9" alt="AI Agent tool configuration with Tool ID and parameters" width="2164" height="1554" data-path="_assets/ai/overview/ai-agent-tool-action.webp" />
    </Frame>
  </Step>

  <Step title="Configure Memory">
    Configure memory settings to personalize interactions and retain user details.
    To configure short-term memory, in the **Memory Handling** section, set **Long-Term Memory Injection** to **Inject full Contact Profile**.

    <Frame>
      <img class="image-center" src="https://mintcdn.com/cognigy-15abf2ba/kEbj-zxqpkQ0CWBJ/_assets/ai/overview/ai-agent-memory.webp?fit=max&auto=format&n=kEbj-zxqpkQ0CWBJ&q=85&s=ff5fc97712d877009e08f388ede18e15" alt="AI Agent memory handling settings with long-term memory injection" width="2164" height="1566" data-path="_assets/ai/overview/ai-agent-memory.webp" />
    </Frame>
  </Step>

  <Step title="Enable Image Recognition">
    In the **Image Handling** section, activate **Process Images**. Enable **Attachment Upload** in the Webchat v3 Endpoint settings. Ensure a storage provider like AWS or Azure is set.
  </Step>

  <Step title="Explore the Flow">
    Open **Advanced Editor** to view and edit all Nodes controlling AI Agent responses.

    <Frame>
      <img class="image-center" src="https://mintcdn.com/cognigy-15abf2ba/kEbj-zxqpkQ0CWBJ/_assets/ai/overview/flow-editor.webp?fit=max&auto=format&n=kEbj-zxqpkQ0CWBJ&q=85&s=6ee77ed36935d7c878a64bc1b49314bd" alt="Flow editor showing Nodes that control AI Agent responses" width="2378" height="1468" data-path="_assets/ai/overview/flow-editor.webp" />
    </Frame>
  </Step>

  <Step title="Deploy Your AI Agent">
    [Cognigy.AI Endpoints](/ai/agents/deploy/endpoint-reference/overview) allow AI Agents to interact with external users via chat and voice channels.

    Deploy an AI Agent via Webchat:

    1. Go to **Deploy > Endpoints**.
    2. Add a new Endpoint and link it to the Flow.
    3. Click **Open Demo Webchat** to test the AI Agent.
  </Step>
</Steps>

## What's Next?

1. Try [creating AI Agents tailored to your business needs](/ai/agents/develop/manage-ai-agents#create-from-scratch) or [hire one from the Job Market](/ai/agents/develop/manage-ai-agents#hire-from-the-job-market).
2. [Add the AI Agent to your Flow](/ai/agents/develop/projects-and-flows/overview) and [create a set of tools](/ai/agents/develop/node-reference/ai/ai-agent) for your AI Agent to operate.
3. For a deeper dive into Agentic AI, visit the [Cognigy Help Center](https://support.cognigy.com/hc/en-us/articles/17346581840796-Getting-Started-with-AI-Agents).