> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NiCE CXone

> Integration with NiCE CXone for handover of conversations to human agents in a contact center.

The NiCE CXone handover providers connect Cognigy.AI with [NiCE CXone](https://www.nice.com/), enabling end users to reach human agents in a NiCE CXone contact center.

Cognigy.AI supports two NiCE CXone handover providers depending on your installation's integration with NiCE CXone at the platform level. Only one option is available at a time: either **NiCE CXone (Integrated)** or **NiCE CXone (Non-Integrated)**. Follow the setup instructions for the relevant provider:

<CardGroup cols={2}>
  <Card title="NiCE CXone (Integrated)" href="/ai/escalate/handover-reference/nice-cxone/nice-cxone-integrated">
    For Cognigy.AI installations with platform-level integration with NiCE CXone.

    * No additional credentials required.
    * A NiCE CXone channel is created automatically through the platform-level integration.
  </Card>

  <Card title="NiCE CXone (Non-Integrated)" href="/ai/escalate/handover-reference/nice-cxone/nice-cxone-non-integrated">
    For Cognigy.AI installations without platform-level integration with NiCE CXone.

    * Requires Tenant ID, Business Unit ID, and API credentials from NiCE CXone.
    * A BYOC (Bring Your Own Channel) channel is created in NiCE CXone.
  </Card>
</CardGroup>