> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

*Handover Providers* connect AI Agents to contact centers, enabling seamless handoffs from automated conversations to human agents.

Select the connector for the contact center your human agents use.

<CardGroup cols={3}>
  <Card title="Cognigy Live Agent" href="/ai/escalate/handover-reference/live-agent">
    Integration with the Cognigy-native contact center for handover of chat conversations.
  </Card>

  <Card title="8x8" href="/ai/escalate/handover-reference/8x8">
    Integration with the 8x8 platform.
  </Card>

  <Card title="Chatwoot" href="/ai/escalate/handover-reference/chatwoot">
    Integration with the Chatwoot platform.
  </Card>

  <Card title="Genesys Cloud Guest Chat" href="/ai/escalate/handover-reference/genesys-cloud-guest-chat">
    Integration with Genesys Cloud for guest chat functionality.
  </Card>

  <Card title="Genesys Cloud Open Messaging" href="/ai/escalate/handover-reference/genesys-cloud-open-messaging">
    Integration with Genesys Cloud Open Messaging.
  </Card>

  <Card title="NiCE CXone" href="/ai/escalate/handover-reference/nice-cxone">
    Integration with NiCE CXone for environments integrated at the platform level.
  </Card>

  <Card title="NiCE CXone (Non-Integrated)" href="/ai/escalate/handover-reference/nice-cxone-non-integrated">
    Integration with NiCE CXone for environments without platform-level integration, using BYOC channel credentials.
  </Card>

  <Card title="RingCentral Engage" href="/ai/escalate/handover-reference/ring-central-engage">
    Integration with RingCentral Engage.
  </Card>

  <Card title="Salesforce MIAW" href="/ai/escalate/handover-reference/salesforce-miaw">
    Integration with Salesforce MIAW.
  </Card>

  <Card title="Salesforce Service Cloud" href="/ai/escalate/handover-reference/salesforce">
    Integration with Salesforce Service Cloud.
  </Card>

  <Card title="storm" href="/ai/escalate/handover-reference/storm">
    Integration with storm, the contact center platform from Content Guru.
  </Card>
</CardGroup>