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Set Rating

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Cognigy introduces as of release Cognigy.AI (4.9.0) a new Flow Node "Set Rating" which extends the analytical capabilities of Cognigy.AI together with the Insights application.

The "Set Rating" Node sets the rating and rating comment for a conversation.

"Set Rating" is available in the Node selection menu

You can insert the Set Rating Node in a Flow as follows:

  • Click on the "+" icon in a Flow. The Node selection menu appears and provides a list of available Nodes.
  • Click on "Set Rating" to select and insert the Node into the Flow.
"Set Rating"-Node in a Flow
  • Click on the Node field. The "Edit Node" panel will be opened for setting the options.

More information about using Flow Nodes you can find here: Using Flow Nodes

"Set Rating"-Node configuration
Parameter Description
Rating Score The rating for the conversation. -1 for a negative rating or 1 for a positive rating
Rating Comment Additional information about the rating.
Settings - Label: Enter a name for your choice to the Node. Adding a Label replaces the bottom text line of a Node.
- Comment: Additional information about the Node.
- Analytics step: Enter a meaningful step name used as Annotation for the Step Explorer in Insights analytics.
  • After finishing the settings, click Save.