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Setup Handover for Live Agent

Once you have Setup your Project Inbox for Live Agent, you can setup your Cognigy.AI Agent for handover to Live Agent.

Setting up the Handover for Live Agent requires two steps.

You will need to configure a Webchat Endpoint, and setup a Flow for handover to Live Agent.

Next Steps - Setup Your Endpoint for Handover

First, let's setup your Endpoint for handover to Live Agent:

Handover Setup Steps Index

  1. Setup your Endpoint for Handover to Live Agent
  2. Setup your Flow for Handover to Live Agent
Cognigy.AI Endpoints

Head over to Endpoints for any doubt regarding Cognigy.AI endpoints.

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