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Setup Handover for Live Agent

Once you have Set up your Project Inbox for Live Agent, you can set up your Cognigy.AI Agent for handover to Live Agent.

Setting up the Handover for Live Agent requires two steps.

You will need to configure a Webchat Endpoint, and set up a Flow for handover to Live Agent.

Next Steps - Set up Your Endpoint for Handover

First, let's setup your Endpoint for handover to Live Agent:

Handover Setup Steps Index

  1. Set up your Endpoint for Handover to Live Agent
  2. Set up your Flow for Handover to Live Agent

Cognigy.AI Endpoints

Head over to Endpoints for any doubt regarding Cognigy.AI endpoints.