Setup Handover for Live Agent¶
Once you have Set up your Project Inbox for Live Agent, you can set up your Cognigy.AI Agent for handover to Live Agent.
Setting up the Handover for Live Agent requires two steps.
You will need to configure a Webchat Endpoint, and set up a Flow for handover to Live Agent.
Next Steps - Set up Your Endpoint for Handover¶
First, let's setup your Endpoint for handover to Live Agent:
Handover Setup Steps Index¶
Head over to Endpoints for any doubt regarding Cognigy.AI endpoints.