Setup Live Agent for your Organisation¶
Before you can begin using Live Agent, you will need to set up Live Agent for your Organisation.
Login to Cognigy.AI, and navigate to the User Menu, found in the top right corner of your screen.
Now click on the menu item Organisation Details.
Once you have navigated to the Organisation Details page via the User Menu, you can see that the section for Live Agent Settings.
Find the Set-up Live Agent button, and click it to set up the Live Agent Account for your Organisation.
Next Steps - Set up Your Inbox¶
Now that Live Agent is set up for your Organisation, you will need to create your Project Inbox:
Set up Live Agent disabled
If the button is disabled, it could be for the following reasons:
- You do not have the Cognigy Live Agent feature enabled
- You do not have permissions to create a Live Agent account
- There is already a Live Agent account created for your Organisation
The text above the button can help you find why the button is disabled for you.
Example 1: Cognigy Live Agent feature not enabled
Example 2: Live Agent Account already set up for the Organisation