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RingCentral Engage Integration

Description

Cognigy has integrated "RingCentral Engage" as an additional handover provider that can be used by our customers to connect their users with real Agents (in third-party sources). You can read more about Agent Handover here.

Setup

To start using RingCentral Engage as a handover provider with Cognigy.AI, go to Deploy and open your Endpoints.

Open the Endpoint where you would like to enable Handover to RingCentral Engage. Scroll down to Handover Settings and select RingCentral Engage.

To complete your setup, please see the following Help Center article:

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