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Voice Call

With Voice Call mode, you can initiate a test call to hear how your voice AI Agent sounds.

Prerequisites

  • Activate voice call:
    • For SaaS installations, contact the support team to activate the feature.
    • For on-premises installations, activate the feature by adding FEATURE_ENABLE_VOICECALL_WHITELIST in values.yaml and assigning the corresponding organization IDs. For example, FEATURE_ENABLE_VOICECALL_WHITELIST:<organization-1-id>,<organization-2-id>. For all organizations, use *.
  • Configure a voice provider in the Project's Voice Preview Settings and the AI Agent's voice and language.
  • Allow microphone access in your browser, and then in your device settings if needed.

How to Use Voice Call Mode

To start a test call with the AI Agent, click the voice-call tab in the Interaction Panel and click start-call at the bottom. To end the call, click end-call.

During a call, you can:

  • Monitor the call duration. The timer displayed next to the end-call button shows how long the call has been active.
  • Send DTMF tones. Click dialpad to open a dialpad and send touch-tone (DTMF) signals during the call. With the dialpad, you can enter codes or navigate menus during a call.
  • Follow the conversation. View the real-time conversation transcript in the Interaction Panel to track the call.

Voice call mode has a timeout. If you don't provide any voice input for a period, the call ends automatically to prevent unnecessary connection time.

To view and analyze the payload of a voice input, click expand indicated in the message fields.

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