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Usage Statistics

The Usage Statistics page is an analytics overview feature that provides a report to platform administrators with insight into the volume of conversations that have occurred across all agents in an organization.

Access Usage Statistics

To access the Usage Statistics report, select the User Menu icon from the top right of any page and click on the Usage Statistics option.

The usage statistics menu

Report Filtering

The report can be filtered by year and month using the date filter drop down lists in the top right of the page.

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