Cognigy.AI provides creators with customization settings that allow the agent processes to be adjusted to achieve optimal performance.
The Agent Settings are used to configure:
- The Flow Logic of all Flows within this agent
- The Timezone of the agent
- The Intent Mapper of all Flows within this agent
- The Thresholds for NLU recognition
- The Analytics of the agent
Within your agent, from the left toolbar click Manage > Settings to access the agent settings menu.
Add your own customized responses to confirm an IntentIntent - The intent identified by the AI in a contact request - What does the user want? and Question Nodes.
Add your own customized responses to negate an IntentIntent - The intent identified by the AI in a contact request - What does the user want? and Question Nodes.
You can disable this setting and stop your main flow after an attached flow has been executed.
Enable this setting to continue executing the flow logic after a default reply has been delivered.
Enable this setting to continue the flow logic after an intent confirmation sentence has been responded to negatively.
Set the timezone that your virtual agent will operate in.
When enabled, case sensitivity and punctuation will be taken into account by the intent mapper. Disable this setting to ignore casing and punctuation in ML intent mapping.
When enabled, Intents that are recognized by the Intent mapper as negated will be ignored. For example, a response "I don't like Pizza" for an Intent that responds to liking pizza, will trigger only if this setting is disabled.
Automatically adds more Intents for synonymous words.
Maps attached Intents against the user input first, then local Intents.
If enabled, Cognigy.AI will self learn new example sentences from user confirmations.
Number of contact responses after which a user's answer to a question is no longer registered.
Set's the threshold for how many end-users must confirm a sentence before it is added to an intent as an example sentence.
Score from which on an Intent is considered confirmed if a confirmation sentence is set. Value between 0 and 1.
Score from which on an Intent is considered confirmed or marked for reconfirmation if a reconfirmation sentence is set. Value between 0 and 1.
Adjust the Reconfirmation Threshold
The confidence threshold has no effect unless the intent uses confirmation sentences.
The Reconfirmation Threshold is your lower confidence bound - you must set it in addition to the Confidence Threshold. Intent scores above the reconfirmation threshold are confirmed or marked for reconfirmation.
If disabled, analytics data will not be collected and stored for the agent.
If disabled, analytics data will not be collected for messages with only a JSON data payload and no text input.
Updated 18 days ago