Cognigy

Cognigy.AI Docs

COGNIGY.AI is the Conversational AI Platform focused on the needs of large enterprises to develop, deploy and run Conversational AI’s on any conversational channel.

Given the arising need of voice interfaces as the most natural way of communicating with brands, Cognigy was founded in 2016 by Sascha Poggemann and Phil Heltewig. Our mission: to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialogue.

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Cognigy.AI provides creators with customization settings that allow the agent processes to be adjusted to achieve optimal performance.

The Agent Settings are used to configure:

  • The Flow Logic of all Flows within this agent
  • The Timezone of the agent
  • The Intent Mapper of all Flows within this agent
  • The Thresholds for NLU recognition
  • The Analytics of the agent

Within your agent, from the left toolbar click Manage > Settings to access the agent settings menu.

General Flow Logic

Additional confirmation words

Add your own customized responses to confirm an IntentIntent - The intent identified by the AI in a contact request - What does the user want? and Question Nodes.

Additional negative confirmation words

Add your own customized responses to negate an IntentIntent - The intent identified by the AI in a contact request - What does the user want? and Question Nodes.

Continue main Flow after attached Flow

You can disable this setting and stop your main flow after an attached flow has been executed.

Continue Flow after default reply

Enable this setting to continue executing the flow logic after a default reply has been delivered.

Continue Flow after negative confirmation

Enable this setting to continue the flow logic after an intent confirmation sentence has been responded to negatively.

Timezone

Set the timezone that your virtual agent will operate in.

Intent Mapper

Enable Case Sensitive Intent Mapping

When enabled, case sensitivity and punctuation will be taken into account by the intent mapper. Disable this setting to ignore casing and punctuation in ML intent mapping.

Remove negated Intents

When enabled, Intents that are recognized by the Intent mapper as negated will be ignored. For example, a response "I don't like Pizza" for an Intent that responds to liking pizza, will trigger only if this setting is disabled.

Add Synonym Intents

Automatically adds more Intents for synonymous words.

Map global Intents first

Maps attached Intents against the user input first, then local Intents.

Learn new example sentences

If enabled, Cognigy.AI will self learn new example sentences from user confirmations.

Thresholds

Forget question threshold

Number of contact responses after which a user's answer to a question is no longer registered.

Learn new example sentences threshold

Set's the threshold for how many end-users must confirm a sentence before it is added to an intent as an example sentence.

Confidence threshold

Score from which on an Intent is considered confirmed if a confirmation sentence is set. Value between 0 and 1.

Reconfirmation threshold

Score from which on an Intent is considered confirmed or marked for reconfirmation if a reconfirmation sentence is set. Value between 0 and 1.

❗️

Adjust the Reconfirmation Threshold

The confidence threshold has no effect unless the intent uses confirmation sentences.

The Reconfirmation Threshold is your lower confidence bound - you must set it in addition to the Confidence Threshold. Intent scores above the reconfirmation threshold are confirmed or marked for reconfirmation.

Analytics

Collect

If disabled, analytics data will not be collected and stored for the agent.

Allow data only

If disabled, analytics data will not be collected for messages with only a JSON data payload and no text input.

Updated 18 days ago


What's Next

Localization

Settings


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