Cognigy.AI Docs

COGNIGY.AI is the Conversational AI Platform focused on the needs of large enterprises to develop, deploy and run Conversational AI’s on any conversational channel.

Given the arising need of voice interfaces as the most natural way of communicating with brands, Cognigy was founded in 2016 by Sascha Poggemann and Phil Heltewig. Our mission: to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialogue.

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Using additional Webchat Plugins


In order for a Webchat Plugin to be loaded correctly, its source code needs to be loaded onto the site before the Webchat is initialized. When the Webchat starts up, it will load and register any previously loaded Plugins and do a simple console.log to indicate that.

For embedded Webchats

To add a Webchat Plugin to your embedded Website, just add a script tag that loads it before the Webchat is being initialized.

    <!-- rest of your website -->
    <script src=""></script>
    <script src=""></script>

For Cognigy-hosted Webchats

For Cognigy-hosted Webchats (the ones directly accessible from the Endpoint configuration), there is an option to automatically load Webchat Plugins via a List defined in Cognigy UI.
You can find the "Webchat Plugins" section at the bottom of your Webchat configuration. By clicking +, you can add a new Plugin URL.
When the hosted Webchat page is being loaded, it will load the additional Plugin before starting the Webchat.

Inserting wrong Plugin urls

When you add a Plugin URL that loads an incorrect or corrupted Plugin file, the Webchat may not start up correctly.

Using additional Webchat Plugins

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