Cognigy.AI Docs

COGNIGY.AI is the Conversational AI Platform focused on the needs of large enterprises to develop, deploy and run Conversational AI’s on any conversational channel.

Given the arising need of voice interfaces as the most natural way of communicating with brands, Cognigy was founded in 2016 by Sascha Poggemann and Phil Heltewig. Our mission: to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialogue.

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Webchat Features

Webchat Templates

Quick Replies

Using Quick Replies you can help your users advancing in a conversation by providing example phrases which would fit as a reply. By clicking a Quick Reply, the user will send a pre-configured message defined by you.


If you want to showcase structured content interactively, you can use the Gallery-Template to present one (or more) items with an image, a title, a subtitle as well as optional buttons with links or pre-configured messages.


Using the List Template, you can present 2-4 list options to a user. This is preferably used over a Gallery Template in case the user has to see all options at a glance.


Sometimes it is necessary to send certain media files to users. To do this, you can use the Attachment Template.

Audio Attachment

This can be used to send audio files. The user will see a web player and is able to play the file at once.

Image Attachment

This can be used to send image files. The user will see the image in a fixed aspect ratio.

Video Attachment

This can be used to send video files. The user will see a web player and is able to play the file at once.

Button Template

If you need to provide navigation options for users, but do not need the rich structuring of the Gallery Template, you can use the Button Template to send just Text and Buttons.

Date Picker

Anytime your Bot asks for a date input via the Webchat, it will let users select that Date through an interactive Date Picker.

At first, it will present the user a button which indicates the selection of a date.

When clicked, it will open a full screen overlay for the Webchat. The user can now pick a date based on constraints you defined in the bot.

Persistent Menu

If your bot contains a broad and deep set of features, it may be helpful for users to be able to use a menu for navigation. The Persistent Menu solves this issue by providing a set of pre-defined messages (like Quick Replies) that can be accessed from the input bar at any point in the conversation.

Updated 5 months ago

Webchat Features

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