> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cognigy Insights

<div className="hero-container">
  <div className="hero-content">
    *Cognigy Insights* is a tool that provides businesses with actionable insights and analytics derived from conversational data collected through Cognigy.AI.

    <p>
      Insights help businesses better understand their users, optimize chat and voice interactions, and improve the overall customer experience.
    </p>

    <p>
      Insights also enables organizations to boost AI Agent performance and deliver consistently exceptional interactions.
    </p>
  </div>

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      borderLeft: "0"
    }}
      autoPlay
      muted
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    >
      <source src="https://docscognigyassets.blob.core.windows.net/assets/Microanimation_Insights_Light_V1_Optimised.mp4" type="video/mp4" />
    </video>

    <video
      width="200"
      height="200"
      className="hidden dark:block"
      style={{
      margin: "0 auto",
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      borderTop: "0",
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    }}
      autoPlay
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    >
      <source src="https://docscognigyassets.blob.core.windows.net/assets/Microanimation_Insights_Dark_V1_Optimised.mp4" type="video/mp4" />
    </video>

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      type="button"
      aria-label="Pause video"
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  const isPaused = visibleVideo?.paused;
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  btn.textContent = isPaused ? '⏸' : '▶';
  btn.setAttribute('aria-label', isPaused ? 'Pause video' : 'Play video');
}}
    >
      ⏸
    </button>
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</div>

<CardGroup cols={3}>
  <Card title="About Insights" icon="info" href="/insights/overview">
    To analyze your AI Agents and take your chat and voice agents to the next level, explore the capabilities of Cognigy Insights.
  </Card>

  <Card title="View Report Metrics" icon="chart-no-axes-combined" href="/insights/reports/overview">
    Monitor key metrics by utilizing ready-made charts on reports.
  </Card>

  <Card title="Use Explorers" icon="telescope" href="/insights/explorers/step">
    Examine sessions separately to thoroughly investigate performance issues.
  </Card>

  <Card title="Download Reports" icon="download" href="/insights/download-reports">
    Download reports individually for each chat on the reports.
  </Card>

  <Card title="Filter and Sort" icon="list-filter-plus" href="/insights/global-filters">
    Use global filters to effectively sort and filter data both on reports and explorers.
  </Card>

  <Card title="Data Management" icon="calendar-sync" href="/insights/data-management/pre-aggregation">
    Learn how data pre-aggregation is used for reports, configure Time Zone and TTL (Time To Live) settings for your project.
  </Card>
</CardGroup>