> ## Documentation Index > Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt > Use this file to discover all available pages before exploring further. # Overview Updated in 2025.19 The *Overview Report* gives you a quick summary of how customers are interacting with your AI Agent. The summary of key metrics is represented in the following charts: * [Indicators](/insights/reports/engagement#indicators) * [Bar charts](/insights/reports/engagement#bar-charts) * [Line charts](/insights/reports/engagement#line-charts) All charts display data based on the global filter settings you've selected. Overview report displaying key metrics including indicators, bar charts, and line charts
Overview report
## Indicators ### Active Sessions Indicates the total number of currently active user sessions in the last 15 minutes. This widget updates in a regular interval of 30 seconds. ### Total Sessions Indicates the total number of sessions. ### Positive Ratings Indicates the total number of Positive Ratings given as feedback by the end user. Source table: ```txt theme={null} | Sessions | Positive Rating | Negative Rating | Rated Sessions | | ----------- | --------------- | --------------- | -------------- | | session-123 | 1 | 0 | 1 | | session-456 | 0 | 1 | 1 | | session-789 | 0 | 0 | 0 | | session-abc | 1 | 0 | 1 | | session-def | 1 | 0 | 1 | | ---------------------------------------------------------------- | | TOTAL | 3 | 1 | 4 | ``` Result: `3` ## Ring charts ### Sessions by Channel Indicates the total number of conversations displayed in a pie chart based on the channels used. Source table: ```txt theme={null} | Sessions | Channel | Conversations | Percentage | | ----------- | --------------- | --------------- | -------------- | | session-123 | Demo Webchat | 14 | 46.67 | | session-456 | Voice Gateway | 12 | 40 | | session-789 | Interaction Panel| 3 | 10 | | session-abc | Webchat | 1 | 3.33 | | ----------------------------------------------------------------- | | TOTAL | | 30 | 100 | ``` Result: Ring chart showing sessions distributed by channel type ## Bar charts ### Top Intents Indicates the top-rated number of used intents, displayed in a horizontal bar chart. The chart showcases the top-rated number of intents used, with a maximum of 6 intents shown in the summary view and 25 in the detailed view. Whenever an intent is matched, it is recorded in the analytics data. The data is then grouped by the matched intent and sorted in descending order. Source table: ```txt theme={null} | Intent | Total number | | ----------------- | ------------- | | Flight discounts | 12 | | Book a flight | 5 | | Change a flight | 5 | | Additional fee | 4 | | Reject a flight | 3 | | Transfer flights | 3 | ``` Result: Horizontal bar chart ranking the most frequently matched intents ### Users by Locale Indicates time-related recognized conversations depending on different locales given in percentages. Source table: ```txt theme={null} | Date | Conversations | Locales | Percentage | | -----------| --------------- | --------------- | --------------- | | 2023-08-27 | 0 | - | - | | 2023-08-28 | 1 | "en-US" | 100 | | 2023-08-29 | 4 | "en-US" | 100 | | 2023-08-30 | 27 | "en-US" | 100 | | 2023-08-31 | 1 | "en-US" | 100 | | 2023-09-01 | 1 | "en-US" | 100 | | 2023-09-02 | 0 | - | - | ``` Result: Bar chart showing conversation distribution by user locale over time ### Top Tasks Indicates the top-rated number of tasks reached. By clicking vertical-ellipsis, you can select **Go to Step Explorer**, which leads you to the Step Explorer in Insights. Source table: ```txt theme={null} | Sessions | Tasks | | ----------- | ---------------------- | | session-123 | Goal A, Goal B, Goal D | | session-456 | Goal B, Goal C, Goal E | | session-789 | Goal A, Goal B, Goal E | | session-abc | Goal A | | session-def | Goal, Goal A | | session-ghi | Goal, Goal A | ``` Result: Bar chart ranking the most frequently reached tasks ### Top Slots Similar to Top Tasks and Top Intents, this chart displays top-rated number of slots displayed in a bar chart. Source table: ```txt theme={null} | Slot | Number | | ----------- | ----------- | | DATE | 2 | | NUMBER | 1 | ``` Result: Bar chart showing the most frequently filled slots ### Number of Inputs Displays the number of inputs displayed over a period of time. Source table: ```txt theme={null} | Date | Inputs | | -----------| ------------ | | 2023-08-27 | 0 | | 2023-08-28 | 1 | | 2023-08-29 | 23 | | 2023-08-30 | 72 | | 2023-08-31 | 8 | | 2023-09-01 | 3 | | 2023-09-02 | 0 | ``` Result: Bar chart displaying the number of user inputs over a period of time ## Line charts ### Sessions Displays the number of sessions on a timescale. Source table: ```txt theme={null} | Date | Sessions | | -----------| ------------ | | 2023-08-27 | 0 | | 2023-08-28 | 1 | | 2023-08-29 | 4 | | 2023-08-30 | 30 | | 2023-08-31 | 6 | | 2023-09-01 | 1 | | 2023-09-02 | 0 | ``` Result: Line chart showing the number of sessions over a timescale ### Unique Contacts Displays the number of unique users (`userid`) over a selected time span. If a user has multiple sessions in a single day, they are counted as one unique contact for that day. Source table: ```txt theme={null} | Date | Contacts | | --------- | -------- | | 1/16/2023 | 1 | | 1/17/2023 | 8 | | 1/18/2023 | 15 | | 1/19/2023 | 6 | | 1/20/2023 | 18 | ``` Result: Line chart showing the number of unique contacts per day ## Download Report To download a report as a CSV file for the chart, click vertical-ellipsis in the upper-right corner of the chart. To create a report file, refer to the [Download Report](https://docs.cognigy.com/insights/download-reports/) article. ## More Information * [Engagement Report](/insights/reports/engagement) * [NLU Performance Report](/insights/reports/nlu-performance) * [Live Agent Report](/insights/reports/live-agent)