> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Agents and Admins to Live Agent

<Warning>
  Live Agent has been put in maintenance mode. The product will continue to be maintained in the foreseeable future. Users can continue to fully rely on Live Agent being available. In future releases, only security updates and bug fixes will be provided; no new features will be released.
</Warning>

Once you have [set up your Endpoint and Flow for Handover to Live Agent](/live-agent/getting-started/live-agent-setup/live-agent-setup-handover) and tested a conversation, you can then proceed to add new Agents and Admins and assign them to Inboxes in Live Agent.

## Create Users

To create users, follow these steps:

1. Open the Cognigy.AI interface. If the Agent or Admin you want to add already exists as a User in Cognigy.AI, proceed to [Adding Live Agent Roles to Users](#add-live-agent-roles-to-users).
2. On the **Main** page, in the upper-right corner, click **User Menu <img src="https://mintcdn.com/cognigy-15abf2ba/sIAERK2J23A3FpS0/_assets/icons/blue/user-menu.svg?fit=max&auto=format&n=sIAERK2J23A3FpS0&q=85&s=4d04728f8ac327be234b63bc5d8a586b" alt="user-menu" width="20" height="20" data-path="_assets/icons/blue/user-menu.svg" /> > Admin Center**.
3. In the Admin Center interface, select **Access Control** from the left-side menu, then click **+ Create new User**.
4. In the **New User** window, fill in the following fields:
   * **Display Name** — enter the name that you want to be displayed for this user. For example, `John Doe`.
   * **Email Address** — enter the user's email address. For example, `johndoe@example.com`.
   * **Password** — set a password for the user's account. A user can change a password later.
5. Click **Save**.

Once a user has been created, you can assign Live Agent roles to this user.

## Add Live Agent Roles to Users

Cognigy Live Agent has three different user roles:

* `Administrator`
* `Agent`
* `Supervisor`

For more information, see [Live Agent Roles](/live-agent/roles).

To add one of these roles to users, follow these steps:

1. On the **Main** page of the Cognigy.AI interface, click **User Menu <img src="https://mintcdn.com/cognigy-15abf2ba/sIAERK2J23A3FpS0/_assets/icons/blue/user-menu.svg?fit=max&auto=format&n=sIAERK2J23A3FpS0&q=85&s=4d04728f8ac327be234b63bc5d8a586b" alt="user-menu" width="20" height="20" data-path="_assets/icons/blue/user-menu.svg" /> > Admin Center** in the upper-right corner.
2. In the Admin Center interface, select **Access Control** from the left-side menu, then click **+ Create new User**.
3. Select a user you would like to assign roles to.
4. On the User page, go to the **Global Roles** section.
5. Click **+** and select the desired role.
6. Assign one of the following roles:
   * `liveAgentAdmin` — for users intended to have Admin rights in Live Agent.
   * `liveAgentAgent` — for users intended to have Agent rights in Live Agent.

After assigning the Live Agent Role to the user, you can add them to an Inbox.

## Add Agents to an Inbox

To add an Agent to an Inbox, follow these steps:

1. In the left-side menu of the Live Agent interface, select **Settings**.
2. Go to **Inboxes**, select an Inbox and click the gear icon next to your Inbox.
3. Open the **Collaborators** tab.
4. Go to the **Agents** section, click the Agent list and select Agents from this list.
5. Click **Update**.

When the Agents have been included in the Inbox, you can [add another Inbox for your Project](/live-agent/getting-started/live-agent-setup/live-agent-setup-additional-inbox).