> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cognigy Live Agent

<Warning>
  Live Agent has been put in maintenance mode. The product will continue to be maintained in the foreseeable future. Users can continue to fully rely on Live Agent being available. In future releases, only security updates and bug fixes will be provided; no new features will be released.
</Warning>

<div className="hero-container">
  <div className="hero-content">
    *Cognigy Live Agent* is a contact center solution that is designed to work exclusively with Cognigy.AI.

    <p>
      Live Agent is built for human agents to handle escalated conversations from AI Agents.
    </p>

    <p>
      The system automatically assigns human agents based on their expertise and availability, which helps businesses optimize efficiency, scalability, and deliver exceptional customer support.
    </p>
  </div>

  <div style={{ position: "relative", width: "fit-content", margin: "0 auto" }}>
    <video
      width="200"
      height="200"
      className="block dark:hidden"
      style={{
      margin: "0 auto",
      borderRadius: "var(--rounded-xl, .75rem)",
      borderBottom: "1px solid lightgray",
      borderRight: "1px solid lightgray",
      borderTop: "0",
      borderLeft: "0"
    }}
      autoPlay
      muted
      loop
    >
      <source src="https://docscognigyassets.blob.core.windows.net/assets/Cognigy_Microanimation_3_Light_V1_Optimised.mp4" type="video/mp4" />
    </video>

    <video
      width="200"
      height="200"
      className="hidden dark:block"
      style={{
      margin: "0 auto",
      borderRadius: "var(--rounded-xl, .75rem)",
      borderBottom: "1px solid #313437",
      borderRight: "1px solid #313437",
      borderTop: "0",
      borderLeft: "0"
    }}
      autoPlay
      muted
      loop
    >
      <source src="https://docscognigyassets.blob.core.windows.net/assets/Cognigy_Microanimation_3_Dark_V1_Optimised.mp4" type="video/mp4" />
    </video>

    <button
      type="button"
      aria-label="Pause video"
      className="video-pause-btn"
      onClick={(e) => {
  const btn = e.currentTarget;
  const container = btn.parentElement;
  const videos = Array.from(container.querySelectorAll('video'));
  const visibleVideo = videos.find(v => !v.closest('[class*="hidden"]') && v.offsetParent !== null) || videos[0];
  const isPaused = visibleVideo?.paused;
  videos.forEach(v => isPaused ? v.play() : v.pause());
  btn.textContent = isPaused ? '⏸' : '▶';
  btn.setAttribute('aria-label', isPaused ? 'Pause video' : 'Play video');
}}
    >
      ⏸
    </button>
  </div>
</div>

<CardGroup cols={3}>
  <Card title="About Live Agent" icon="info" href="/live-agent/overview">
    Learn more about Live Agent features and set up Live Agent to your needs by creating your first inbox and adding agents to it.
  </Card>

  <Card title="Conversations" icon="mail" href="/live-agent/conversation/overview">
    Conversation is a core component of Live Agent. Explore conversation's interface and start implementing conversation routing.
  </Card>

  <Card title="Build Processes" icon="hammer" href="/live-agent/settings/agents">
    Organize your human agents' work. Create inboxes, add agents, and group them into teams.
  </Card>

  <Card title="Assistants" icon="bot" href="/live-agent/assistants/overview">
    Use virtual assistants to support your human agents, enabling them to respond to user queries more accurately and efficiently.
  </Card>

  <Card title="Analytics Tools" icon="chart-column" href="/live-agent/reports/overview">
    Use to enhance and optimize human agent performance, maximizing productivity and efficiency.
  </Card>

  <Card title="Automation and Logs" icon="workflow" href="/live-agent/settings/automation-rules">
    Automate routine tasks and track user actions in Live Agent.
  </Card>

  <Card title="Administer" icon="user-cog" href="/live-agent/settings/account-settings">
    Manage your account settings and assign roles such as Agent, Supervisor, and Administrator to different users based on their responsibilities and access level.
  </Card>

  <Card title="User Profile and Notifications" icon="bell-dot" href="/live-agent/profile-settings">
    Live Agent users can manage their profile settings and configure notifications based on their preferences.
  </Card>
</CardGroup>