> ## Documentation Index > Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt > Use this file to discover all available pages before exploring further. # Alerts You can enable alerts for all components. Ops Center Alerts page showing available alert configurations In Ops Center, the following alerts are available: | **Alert** | **Description** | **Severity** | **Recommended Action** | | ------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Sudden message volume increase | The system is receiving 50% more messages in the current 5-minute time interval compared to the previous 5-minute time interval. | Potential system strain during peak usage. | Open the [Messages](/ops-center/monitor/metrics/overview) chart on the **Overview** dashboard and the [Endpoints](/ops-center/monitor/metrics/endpoints) dashboard to view the Endpoint traffic. Monitor system load, Flow latency, and ensure performance remains stable. | | Sudden message volume decrease | The system is receiving 95% fewer messages in the current 5-minute interval compared to the previous 5-minute interval. | Possible downtime, channel issue, or low traffic. | Open the [Messages](/ops-center/monitor/metrics/overview) chart on the **Overview** dashboard and the [Endpoints](/ops-center/monitor/metrics/endpoints) dashboard to view the Endpoint traffic. Review the [logs](/ai/agents/test/logs), check Endpoint settings, integrations with third-party platforms, and traffic sources. | | Increased transformer error rate | The number of errors thrown by the Endpoint Transformers has exceeded 100 in the last 5 minutes. | Message transformations may fail or degrade in quality. | Open the [Endpoints](/ops-center/monitor/metrics/endpoints) dashboard to view transformer metrics. Review the [logs](/ai/agents/test/logs) and verify the Transformer settings in Endpoints. | | Increased outbound HTTP call error rate | The number of errors thrown by API calls made through the HTTP Request Node has exceeded 50 in the last 5 minutes. | Data loss, delayed Flows, or unavailable functionality for end users. | Open the [Flows](/ops-center/monitor/metrics/flows) dashboard to view outbound HTTP request metrics. Review the [logs](/ai/agents/test/logs), verify the HTTP Request Node configurations in your Flows and the availability of the external service's API. | | Increased LLM error rate | The number of errors thrown during Large Language Model prompt execution has exceeded 100 in the last 5 minutes. Error count includes automatic retries (up to 3 attempts per prompt). | Failed executions may affect response quality. | Open the [Flows](/ops-center/monitor/metrics/flows) dashboard to view outbound LLM-related metrics. Review models configured for LLM-based Flows. Common issues include: If the issue can't be resolved, contact Cognigy Product Support for further investigation. | | Increased Knowledge AI query error rate | The number of failed knowledge search operations has exceeded 100 in the last 5 minutes. | Knowledge retrieval may fail. | Open the [Flows](/ops-center/monitor/metrics/flows) dashboard to view Knowledge AI metrics. Check the embedding model configured for the Knowledge AI feature. Common issues include: | | Increased real-time translation error rate | The number of real-time translation errors has exceeded 100 in the last 5 minutes. | Translations may fail. | Check connections to translation providers: | | Increased NLU error rate | The number of failed NLU processing operations has exceeded 100 in the last 5 minutes. | Intent recognition may fail. | Open the [Flows](/ops-center/monitor/metrics/flows) dashboard to view NLU metrics. Review the [logs](/ai/agents/test/logs), verify the [Intent rules](/ai/platform-features/nlu/intents/rules) and [conditions](/ai/platform-features/nlu/intents/conditions), and check your NLU connector, if you have an external NLU connector. If the issue can't be resolved, contact [Cognigy Product Support](/help/get-help) for further investigation. | | Increased handover error rate | The number of failed handover requests has exceeded 20 in the last 5 minutes. | Handover to human agents may fail. | Open the [Handover Providers](/ops-center/monitor/metrics/handover-providers) dashboard to view handover metrics. Review the [logs](/ai/agents/test/logs), verify the setup of your [handover provider](/ai/escalate/handovers), and check your handover provider's website for any issues with their services. If the issue can't be resolved, contact [Cognigy Product Support](/help/get-help) and provide them the [error log](/ai/agents/test/logs) for further investigation. | ## More Information * [All Metrics](/ops-center/monitor/metrics/overview)