We are excited to announce a change in our software versioning system!
This new system will make it easier for you to track releases by showing both their order and year, providing clearer insight into our updates and patches.
Moving forward, we will use a new format:
YEAR.MINOR_RELEASE.PATCH_LEVEL, where:YEARis the year of the release, for example,2025.MINOR_RELEASEis the Nth minor release of the year, for example, the 10th minor release in 2025 is10.PATCHis the Nth patch for a minor release, for example, the 1st patch for the 10th minor release is1. If no patches are released, the number is0.
2025.10.2
Cognigy.AI
Released May 21, 2025Bug Fixes
- Fixed the issue where the
baseUrlvalidation failed for Salesforce MIAW, preventing the handover process from completing successfully
2025.10.1
Cognigy.AI
Released May 19, 2025Improvements
- Increased the default timeout to prevent queue transfers from triggering the end of Genesys Cloud Open Messaging handovers from 2.5 to 10 seconds. Ending a chat before this timeout prevents the handover from ending. You can change the timeout with the newly introduced
GENESYS_OM_HANDOVER_ACW_AFTER_TRANSFER_TIMEOUT_IN_MSenvironment variable invalues.yaml. This timeout is useful when multiple after-call work events are sent through the event bridge and cause handovers to end during queue transfers
Bug Fixes
- Fixed the issue where Salesforce handovers failed because the Salesforce API responses didn’t return the affinity tokens required to create a new conversation
Cognigy Voice Gateway
Released May 26, 2025Bug Fixes
- Fixed the issue where users couldn’t add phone numbers on the Phone numbers page in the Voice Gateway Self-Service Portal
Cognigy Live Agent
Released June 2, 2025Bug Fixes
- Fixed the issue where editing custom fields in the Contact Profile details caused an error
- Fixed the issue where editing the default fields in the Contact Profile details caused an error
2025.10.0
Cognigy.AI
Released May 13, 2025Improvements
- Added the Identity Token for Authenticated Users setting to include the customer identity token for Salesforce MIAW in the Handover to Agent Node. This setting enables user verification via the customer’s identity provider (IdP) in Salesforce
- Improved the functionality of the Salesforce MIAW handover provider by preventing infinite loops when a handover expires without the human agent manually ending it. This improvement ensures that the system will no longer get stuck in a loop if the handover session ends due to timeout or other issues, providing a more reliable user experience
- Improved the behavior of the Send Transcript as first message setting in the Salesforce MIAW handover provider by splitting the transcript into multiple messages when it exceeds the accepted message character limit
- Added email notifications to alert users whenever they change their password, ensuring they are promptly informed of security-related changes
- Removed the 100 MB Snapshot download limit in the Cognigy.AI CLI
Bug Fixes
- Fixed the issue where a Go To Node showed unsaved changes after its target Node was deleted
- Fixed the issue where logs sorted by
_idappeared out of chronological order - Fixed the issue where Datepicker label translations in the Question Node didn’t work correctly
- Fixed the issue where a handover wasn’t canceled when triggered by an Intent
- Fixed the issue where no indication was displayed when the Flow failed due to a deleted Node
Cognigy Voice Gateway
Released May 13, 2025Improvements
- Added the capability to send a
gatherverb with nested text for a Question Node, reducing latency in recognition. This improvement enables faster processing, particularly when users provide quick responses. For example, when aYes/Noquestion is asked, Voice Gateway can now process a quickyesornoresponse more efficiently. Without this improvement, the delay in recognition could cause issues with fast replies. To enable this capability, setFEATURE_ENDPOINT_VG_GATHER_NESTED: "true"in the Cognigy.AIvalues.yamlfile
Bug Fixes
- Fixed the issue in
api-serverwhere emojis weren’t supported in the application name in the Voice Gateway Self-Service Portal - Fixed the issue in
feature-serverwhere thebargeinparameter was disabled when a newgatherverb was sent. Additionally, fixed thebargeinbehavior for thedialorsip:referverbs to prevent call hang-ups and other unexpected issues - Fixed the issue in the Voice Gateway Self-Service Portal where the wrong carrier was shown when the user opened the Edit Phone Number page
- Fixed the issue in
feature-serverwhere using non-streaming TTS with Microsoft resulted in an error. This issue occurred during the TTS process when Microsoft was selected as the provider, causing disruptions in the expected behavior
Cognigy Webchat
Released May 13, 2025Improvements
- Updated the Webchat v3 widget’s Close and Minimize buttons to trigger the
webchat/minimizeandwebchat/closeevents - Updated Webchat v3 to v3.20.0
Cognigy Live Agent
Released May 13, 2025Improvements
- Renamed Channel Name to Inbox Name at the Create Inbox step in Settings > Inboxes
- Removed deprecated Webhooks and Integrations from the Live Agent API documentation
Bug Fixes
- Fixed the issue where saved filters in the Cognigy Channel Type list, for example, WhatsApp, incorrectly showed conversations from other channels, for example, Webchat
Cognigy Insights
Released May 13, 2025Improvements
- Added the infinite loader to the Contains Steps, Starting Step, Endpoints, Snapshots, Tasks, and Goals filters
- Added the search functionality to filter steps by label in the Insights API
Bug Fixes
- Fixed the issue where the Contains Step filter in the Transcript Explorer didn’t work properly
Infrastructure
Cognigy Voice Gateway
- Introduced a new feature flag in Cognigy.AI:
FEATURE_ENDPOINT_VG_GATHER_NESTED: "true". This flag determines whether a question is sent as agatherverb with a nestedsayverb, or as separatesayandgatherverbs. The default value isfalse