2025.10¶

Announcement: New Versioning Concept

We are excited to announce a change in our software versioning system! This new system will make it easier for you to track releases by showing both their order and year, providing clearer insight into our updates and patches. Moving forward, we will use a new format: YEAR.MINOR_RELEASE.PATCH_LEVEL, where:

YEAR is the year of the release, for example, 2025.
MINOR_RELEASE is the Nth minor release of the year, for example, the 10th minor release in 2025 is 10.
PATCH is the Nth patch for a minor release, for example, the 1st patch for the 10th minor release is 1. If no patches are released, the number is 0.

Upcoming Feature Deprecations and Removals

The AudioCodes Endpoint was deprecated in April 2025 and will be removed in October 2025. Migrate to the Voice Gateway Endpoint before the removal date.

Refer to the list of all upcoming removals on the Deprecations and Removals page.

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2025.10.2¶

Cognigy.AI¶

Released May 21, 2025

Bug Fixes¶

Fixed the issue where the baseUrl validation failed for Salesforce MIAW, preventing the handover process from completing successfully

2025.10.1¶

Released May 19, 2025

Cognigy.AI¶

Improvements¶

Increased the default timeout to prevent queue transfers from triggering the end of Genesys Cloud Open Messaging handovers from 2.5 to 10 seconds. Ending a chat before this timeout prevents the handover from ending. You can change the timeout with the newly introduced GENESYS_OM_HANDOVER_ACW_AFTER_TRANSFER_TIMEOUT_IN_MS environment variable in values.yaml. This timeout is useful when multiple after-call work events are sent through the event bridge and cause handovers to end during queue transfers

Bug Fixes¶

Fixed the issue where Salesforce handovers failed because the Salesforce API responses didn't return the affinity tokens required to create a new conversation

Cognigy Live Agent¶

Released June 2, 2025

Bug Fixes¶

Fixed the issue where editing custom fields in the Contact Profile details caused an error
Fixed the issue where editing the default fields in the Contact Profile details caused an error

2025.10.0¶

Cognigy.AI¶

Released May 13, 2025

Improvements¶

Added the Identity Token for Authenticated Users setting to include the customer identity token for Salesforce MIAW in the Handover to Agent Node. This setting enables user verification via the customer's identity provider (IdP) in Salesforce
Improved the functionality of the Salesforce MIAW handover provider by preventing infinite loops when a handover expires without the human agent manually ending it. This improvement ensures that the system will no longer get stuck in a loop if the handover session ends due to timeout or other issues, providing a more reliable user experience
Improved the behavior of the Send Transcript as first message setting in the Salesforce MIAW handover provider by splitting the transcript into multiple messages when it exceeds the accepted message character limit
Added email notifications to alert users whenever they change their password, ensuring they are promptly informed of security-related changes
Removed the 100 MB Snapshot download limit in the Cognigy.AI CLI

Bug Fixes¶

Fixed the issue where a Go To Node showed unsaved changes after its target Node was deleted
Fixed the issue where logs sorted by _id appeared out of chronological order
Fixed the issue where Datepicker label translations in the Question Node didn't work correctly
Fixed the issue where a handover wasn't canceled when triggered by an Intent
Fixed the issue where no indication was displayed when the Flow failed due to a deleted Node

Cognigy Voice Gateway¶

Released May 13, 2025

Improvements¶

Added the capability to send a gather verb with nested text for a Question Node, reducing latency in recognition. This improvement enables faster processing, particularly when users provide quick responses. For example, when a Yes/No question is asked, Voice Gateway can now process a quick yes or no response more efficiently. Without this improvement, the delay in recognition could cause issues with fast replies. To enable this capability, set FEATURE_ENDPOINT_VG_GATHER_NESTED: "true" in the Cognigy.AI values.yaml file

Bug Fixes¶

Fixed the issue in api-server where emojis weren't supported in the application name in the Voice Gateway Self-Service Portal
Fixed the issue in feature-server where the bargein parameter was disabled when a new gather verb was sent. Additionally, fixed the bargein behavior for the dial or sip:refer verbs to prevent call hang-ups and other unexpected issues
Fixed the issue in the Voice Gateway Self-Service Portal where the wrong carrier was shown when the user opened the Edit Phone Number page
Fixed the issue in feature-server where using non-streaming TTS with Microsoft resulted in an error. This issue occurred during the TTS process when Microsoft was selected as the provider, causing disruptions in the expected behavior

Cognigy Webchat¶

Released May 13, 2025

Improvements¶

Updated the Webchat v3 widget's Close and Minimize buttons to trigger the webchat/minimize and webchat/close events
Updated Webchat v3 to v3.20.0

Cognigy Live Agent¶

Released May 13, 2025

Improvements¶

Renamed Channel Name to Inbox Name at the Create Inbox step in Settings > Inboxes
Removed deprecated Webhooks and Integrations from the Live Agent API documentation

Bug Fixes¶

Fixed the issue where saved filters in the Cognigy Channel Type list, for example, WhatsApp, incorrectly showed conversations from other channels, for example, Webchat

Cognigy Insights¶

Released May 13, 2025

Improvements¶

Added the infinite loader to the Contains Steps, Starting Step, Endpoints, Snapshots, Tasks, and Goals filters
Added the search functionality to filter steps by label in the Insights API

Bug Fixes¶

Fixed the issue where the Contains Step filter in the Transcript Explorer didn't work properly

Infrastructure¶

Cognigy Voice Gateway¶

Introduced a new feature flag in Cognigy.AI: FEATURE_ENDPOINT_VG_GATHER_NESTED: "true". This flag determines whether a question is sent as a gather verb with a nested say verb, or as separate say and gather verbs. The default value is false

Version Compatibility Matrix¶

The version compatibility matrix was updated for the following Cognigy products: