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2025.11

Upcoming Feature Deprecations and Removals

Refer to the list of all upcoming removals on the Deprecations and Removals page.

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2025.11.1

Cognigy Insights

Released June 5, 2025

Bug Fixes

  • Fixed the issue where Dead Letter Exchange (DLX) queues had no consumers, causing failed or undeliverable messages to remain unprocessed. This issue led to delayed error handling and affected the performance of AI Agents

2025.11.0

Cognigy.AI

Released May 27, 2025

Improvements

  • Removed the feature flag for the amazon.titan-embed-text-v2:0 embedding model. Now, this model is available to all customers
  • Added support for attachments with the Salesforce MIAW handover provider from end users to human agents through Webchat v2 and Webchat v3
  • Added the Log System Prompt and Log Tool Definitions options to the Debug Settings in the AI Agent Node. When you activate these options, debug mode displays the AI Agent system prompt and the configured AI Agent tools information in the Interaction Panel
  • Added support for streamable HTTP MCP servers to the MCP Tool Node, with support for existing SSE MCP servers as fallback servers

Bug Fixes

  • Fixed the issue where different pages displayed a scrollable empty space at the bottom for MacBook Pro 14 users
  • Fixed the issue where the Override Snapshot Connections option in the Endpoint settings was ignored
  • Fixed the issue where undeprecated Nodes were considered deprecated and didn't show up in the Flow editor
  • Fixed the issue where strict validation caused errors when:
    • using Extensions with time settings configured as optional
    • saving Question Nodes with the Question type set to Date and the Minimum Date or Maximum Date parameter set to today

Cognigy Voice Gateway

Released May 27, 2025

Bug Fixes

  • Fixed the issue where the user couldn't add phone numbers on the Phone numbers page in the Voice Gateway Self-Service Portal
  • Fixed the issue where streaming TTS using ElevenLabs failed
  • Fixed the issue where non-streaming TTS using Microsoft Azure Speech Services failed

Cognigy AI Copilot

Released May 27, 2025

Improvements

  • Added automatic display of the AI Copilot workspace. Now, human agents can view the AI Copilot workspace without waiting for user input

Cognigy Live Agent

Released May 27, 2025

Improvements

  • Added the SKIP_GENESYS_EVENTBRIDGE_ORGANIZATION_ID_CHECK feature flag to prevent the validation of the Cognigy.AI organization ID during a handover. This approach is helpful when users have multiple organizations for one Genesys Cloud Open Messaging account

Bug Fixes

  • Fixed the issue where the $limit and $top OData Query Language operators didn't work correctly for the user data model with the Live Agent OData endpoint. Additionally, removed unsupported operators from this endpoint. To gain overview of the supported operators, refer to the OData Analytics endpoint documentation
  • Fixed the issue where abandoned conversations were reassigned when a human agent's availability changed to online
  • Fixed the issue where updating the Contact Profile details failed

Cognigy Insights

Released May 27, 2025

Bug Fixes

  • Fixed the issue where reports displayed data as strings instead of numbers
  • Fixed the issue where deleting a Contact Profile deleted Contact Profile data in the Live Agent Escalations table
  • Fixed the issue where the disabled Cognigy.AI OData Endpoint didn't return 404 errors

Infrastructure

Cognigy.AI + Insights + AI Copilot

Cognigy.AI 2025.11.0 and later versions are compatible with MongoDB 7.0:

  • For SaaS installations, all environments hosted by Cognigy will be updated to MongoDB 7.0.
  • For on-premises installations, update MongoDB to 7.0 after updating Cognigy.AI to version 2025.11.0.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: