> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 2025.22

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## 2025.22.3

### Cognigy.AI

**Released** November 20, 2025

#### Bug Fixes

* Fixed the issue where Microsoft Azure OpenAI models using the API Key connection type with custom URLs failed

## 2025.22.2

### Cognigy.AI

**Released** November 5, 2025

#### Bug Fixes

* Fixed the issue where Snapshot deployments used the incorrect Project ID during Flow executions

### Cognigy Webchat

**Released** November 5, 2025

#### Bug Fixes

* Fixed the issue where Webchat displayed the human agent's name and logo from Genesys Open Messaging instead of the AI Agent's name and the Webchat logo

## 2025.22.1

### Cognigy.AI

**Released** October 30, 2025

#### Bug Fixes

* Fixed the issue in the Helm chart that prevented the execution of Knowledge Connectors in the trial environment. For on-premises installations, set `persistentVolumeClaim.runtime.enabled` to `true` so that Knowledge Connectors work properly

## 2025.22.0

### Cognigy.AI

**Released** October 28, 2025

#### Features

##### Cognigy AI Operations Center (AI Ops Center)

With [AI Ops Center](/ops-center/index), you can monitor and manage your AI Agents using real-time dashboards, performance insights, and proactive issue alerts. Full features are unlocked with a license.

#### Improvements

* Added [new LLMs](/ai/agents/develop/gen-ai-and-llms/model-support-by-feature):
  * Azure OpenAI and OpenAI: `gpt-5`, `gpt-5-nano`, `gpt-5-mini`, `gpt-5-chat-latest`
  * Google Gemini: `gemini 2.5`, `gemini-2.5-flash`, `gemini-2.5-flash-lite`
* Added [a new event](/ai/escalate/handover-reference/genesys-cloud-open-messaging-with-amazon-eventbridge) to display the human agent's name and image in the conversation for the Genesys Open Messaging Handover provider with the Amazon EventBridge integration
* Added authorization and authentication actions to [Audit Events](/ai/administer/access/admin-center/audit-events) for successful and failed user login attempts
* Improved the debug message description for the [MCP Tool Node](/ai/agents/develop/node-reference/service/llm-prompt#mcp-tool). The debug message now indicates whether the tools were fetched from the cache or directly from the MCP Server
* Upgraded the Basic Parser to a more stable document processing solution to improve reliability, reduce maintenance overhead, and enhance security

#### Bug Fixes

* Fixed the Track Goal Name not displaying properly on the Node
* Resolved Anthropic responses in LLM prompt nodes occasionally displaying a JSON object instead of text output
* Updated the deprecation deadline for handover settings to January 2026

### Cognigy Voice Gateway

**Released** October 28, 2025

#### Improvements

* Added filtering of recent calls by application
* Improved reconnection behavior. Voice Gateway now reconnects faster and more reliably when it temporarily loses its connection to Cognigy.AI

#### Bug Fixes

* Fixed SRTP Base64 padding to ensure compatibility with Zoom's crypto suite
* Fixed the issue where the Reason set on the Voice Gateway Endpoint for the Call Failover feature wasn't correctly added as an `X-Reason` header to SIP messages

### Cognigy Webchat

**Released** October 28, 2025

#### Bug Fixes

* Fixed the issue with streaming outputs in Demo Webchat

### Cognigy Live Agent

**Released** October 28, 2025

#### Bug Fixes

* Fixed the issue where the database migration job failed when installing a newly set-up Live Agent
* Fixed the issue where data couldn't be saved or read properly when a custom namespace for a Redis connection pool is used

### Cognigy Insights

**Released** October 28, 2025

#### Bug Fixes

* Fixed the Snapshots list loading issue in the Snapshot filter. The list now appears immediately and reliably when the filter is applied

### Infrastructure

#### Cognigy.AI + Insights + Agent Copilot + AI Ops Center

##### Activate AI Ops Center

The activation process depends on the installation type:

* **SaaS.** All clusters include the Cognigy.AI monitoring stack by default. Contact your Customer Success Manager to activate AI Ops Center.
* **On-Premises.** AI Ops Center is unavailable for on-premises installations. To conserve cluster resources, add the following to the localized `values.yaml` file:

  ```yaml theme={null}
  dbConnectionString:
    services:
      serviceSentinel:
        enabled: false

  serviceSentinel:
    enabled: false
  ```

#### Voice Gateway

* Enable Redis keep-alive ping. Add a new environment variable to `{{ .Values.cognigyEnv }}` named `REDIS_KEEP_ALIVE_INTERVAL_IN_SECONDS` with a default value of 10 seconds. All services with access to Redis will restart after applying this value.

#### Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

* [Cognigy.AI, Insights, and Agent Copilot](/ai/administer/installation/version-compatibility-matrix)
* [Cognigy Live Agent](/live-agent/installation/deployment/version-compatibility-matrix)
* [Cognigy Voice Gateway](/voice-gateway/installation/version-compatibility-matrix)