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WebSocket and HTTP Webhook for Genesys Cloud Open Messaging have been deprecated. Migrate to Amazon EventBridge.
The AudioCodes Endpoint was deprecated in April 2025 and will be removed in October 2025. Migrate to the Voice Gateway Endpoint before the removal date.Refer to the list of all upcoming removals on the Deprecations and Removals page.
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4.100.2

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Cognigy Live Agent

Released May 22, 2025

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Bug Fixes

  • Fixed the issue where editing custom fields in the Contact Profile details led to an error

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4.100.1

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Cognigy.AI

Released May 13, 2025

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Bug Fixes

  • Fixed the issue where the Steps and Tasks filters in the Transcript Explorer and the filters in the Step Explorer didn’t load properly
  • Fixed the issue where the Salesforce MIAW baseUrl validation failed in the backend, preventing the handover process from completing successfully

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Cognigy Voice Gateway

Released May 26, 2025

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Bug Fixes

  • Fixed the issue where users couldn’t add phone numbers on the Phone numbers page in the Voice Gateway Self-Service Portal

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Cognigy Live Agent

Released May 22, 2025

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Bug Fixes

  • Fixed the issue where editing the default fields in the Contact Profile details led to an error

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4.100.0

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Cognigy.AI

Released April 29, 2025

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Features

Amazon EventBridge Integration for Genesys Cloud Open Messaging
Implemented a new integration using Amazon EventBridge for Genesys Cloud Open Messaging to receive UserEndEvent and AfterCallWorkEvent events from Genesys, improving the reliability of conversation events.
Embedded AI Copilot in Salesforce MIAW
Added support to embed AI Copilot into the Salesforce MIAW handover provider. Now you can seamlessly embed AI Copilot into your Salesforce MIAW handover workflow for a smoother support experience

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Improvements

  • Added support to embed Agent Copilot into the Salesforce MIAW handover provider
  • Implemented pre-aggregation of conversation counters, phased out of version 2 of the API routes for getting conversation counters, and introduced version 3 of these API routes. The new API version improves the performance of conversation count retrieval for billing
  • Added handover errors logs to Test > Logs
  • Added backward compatibility for profile.goals. Now, profile.goals points to profile.tasks, ensuring compatibility with all Flows

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Bug Fixes

  • Fixed the issue where Node editors opened in an unsaved state
  • Fixed the issue where the debugging label for LLM Entity Extract Node wasn’t localized in the Node editor
  • Fixed the issue where calls on the Voice Call tab of the Interaction Panel didn’t work properly in Safari
  • Fixed the issue where intervention closed event from RingCentral Engage didn’t trigger a CALL_COMPLETED event
  • Fixed the issue where Knowledge Chunks with empty text were created when using a web page as a Knowledge Source
  • Fixed the issue where clicking outside Node editors incorrectly triggered the Unsaved changes pop-up
  • Fixed the issue where a postback message from Agent Copilot was forwarded to handover providers
  • Fixed the issue where the queue update validation failed for maximumQueuePosition
  • Fixed the issue where uploading a PDF file with empty table as a Knowledge Source resulted in an error
  • Fixed the issue where importing a Package with a Knowledge Store resulted in the Error while loading Knowledge Source during search ... error in the Flow execution
  • Fixed the issue where merged Contact Profiles were populated after receiving an input message

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Cognigy Voice Gateway

Released April 29, 2025

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Improvements

  • Added the Profanity Filter option to the Advanced section in the Set Session Config Node and to Activity Parameters. You can use this configuration to handle swear words in transcripts when using Microsoft Azure Speech Services as a speech-to-text (STT) vendor
  • Changed the default Profanity Filter option from masked to raw

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Bug Fixes

  • Fixed the issue where the values on the Phone numbers page in the Voice Gateway Self-Service Portal were changed after the page was fully loaded
  • Fixed the issue where the Barge In function was disabled when a new gather input was received

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Cognigy Webchat

Released April 29, 2025

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Improvements

  • Added capability to configure aria labels for the Webchat v3 components to improve accessibility
  • Updated Webchat v3 to v.3.19.0

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Cognigy Live Agent

Released April 29, 2025

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Bug Fixes

  • Fixed the issue where clicking Cognigy.AI in the Profile settings menu redirected users to the Cognigy.AI login page, but assigned undefined to organisationId in the URL
  • Fixed the issue where some actions in Automation Rules were using incorrect validations
  • Fixed the issue where Live Agent stopped working due to Live Agent connecting to a read-only Redis replica instead of to master

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Cognigy Insights

Released April 29, 2025

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Bug Fixes

  • Fixed the issue where Step Explorer didn’t display correctly when using pagination
  • Fixed the issue where OData queries that were canceled by client were leaving broken connections to the database
  • Fixed the issue where CognigyScript didn’t parse goals in the Profile object correctly
  • Fixed the issue where endpointUrlToken wasn’t in the stepevents table
  • Fixed the issue where setting Slots in an Overwrite Analytics Node broke the Transcript Explorer
  • Fixed the issue where the Time Span filters reset when users switched Projects. Now, the Time Span filters stay consistent across Projects

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Infrastructure

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Cognigy.AI

  • Introduced the pre-aggregate-conversations cron job named that is scheduled to run daily to pre-aggregate billable conversations

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Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: