4.43 - Happy National Pie Day 🥧

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4.43.1

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Cognigy Insights

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Bug Fixes

• Fixed an issue in the Transcript Explorer were input data would not be displayed properly

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Cognigy Live Agent

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Bug Fixes

• Fixed the issue where the Helm Chart OData service configmap pointed to the wrong values for the PostgreSQL dependency API, which caused an error while upgrading to version 4.43.0

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4.43.0

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Cognigy.AI

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Features

• Once an Intent is found with high confidence, the mapping between it and its child Intents may still be ambiguous. The Intent Mapping Priority functionality allows users to specify whether it should be more likely that the parent or child Intent is predicted.

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Bug Fixes

• Fixed the issue in the Cognigy NLP scoring microservices, where compute-intensive tasks in specific API calls would block the health check server from responding to the Kubernetes livenessProbe. That would lead to container restarts
• Fixed the issue in reading profile while sending a message to the RCE handover provider with the “Forward Only Handover Conversations” toggle in handover provider settings is turned off
• Fixed the issue when data was not returned during the reconfirmation process of a Question Node, if no negative word was used and the Skip if Answer in Input setting was enabled
• Fixed the date format from month/day/year to day/month/year for the Polish locale
• Fixed the mismatch between the First/Last Name fields for contact attachments and the ones defined in the code structure

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Cognigy Insights

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Improvements

• Added WhatsApp attachments in the chat for Transcript Explorer and Message Explorer
• Added the Goals filter in the Additional filters section for Transcript Explorer

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Bug Fixes

• Fixed the inconsistent results while using a different set of filters in Transcript Explorer

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Cognigy Live Agent

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Improvements

• Added an opportunity to preview a message with raw data in the chat

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Bug Fixes

• Fixed the issue related to the second handover between bot and human agent in a single chat session
• Removed the empty Goals field from the Edit Contact menu when the contact is updated
• Fixed the display of First Name and Last Name in the Contact Details attachment sent from WhatsApp to the Live Agent chat

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Cognigy Voice Gateway

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Improvements

• Added a voice warning message for Interaction Panel Calls when using a Transfer Node

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Bug Fixes

• Fixed non-functioning automatic translation in the voice-gateway Channel
• Fixed the Barge-in Config Node behavior that caused interruption during a call

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Webchat Widget