4.58.1
Cognigy.AI
Released August 30, 2023Bug Fixes
- Fixed the issue where scoring secondary locales would sometimes time out due to an incorrect NLU version
- Fixed the issue where the local cache would not be cleaned up when an 8x8 Public JWK API call fails
Cognigy Live Agent
Released September 7, 2023Bug Fixes
- Fixed the issue where the Helm Chart installation failed due to incorrect PostgreSQL values
4.58.0
Cognigy.AI
Released August 22, 2023Improvements
- Added support for the
gpt-turbo-3.5model by Microsoft Azure OpenAI and OpenAI to the GPT Conversation Node - Added the Genesys Bot Connector Endpoint
- Added the Genesys Cloud CX - Open Messaging Handover Provider under a feature flag
- Improved by integrating Webchat v2.55 into the Demo Webchat
- Added support for receiving RingCentral Engage queue updates through the Lookup Node via Queue handover status
- Improved by enabling Text Cleaner to replace entire phrases rather than just individual words
Bug Fixes
- Fixed the issue where incorrect log entries were triggered during context import, creating the impression of importing non-object types
- Fixed the issue where context size was logged incorrectly, always logging ‘undefined’ as the size value
Cognigy Insights
Released August 22, 2023Bug Fixes
- Fixed the issue where the forbidden character in an object key like dot
('.')would cause MongoDB to throw an error while inserting analytics records - Fixed the issue where duplicate sessions existed in OData
- Fixed the issue where the LiveAgentEscalations OData feed returns an error in Excel
- Fixed the issue where the Session Detail panel crashed if profile information was missing
- Fixed the issue where bar charts were sorted in ascending order on the dashboards
Cognigy Live Agent
Released August 22, 2023Features
- Added the Priority option to the Conversation Actions section
Agent Assist Workspace
Released August 22, 2023Features
- Added Genesys Agent Assist Integration with the Bot Connector and Notification API
Bug Fixes
- Fixed the issue where not all the tiles were updating after the second user message in Agent Assist Workspace
Cognigy Voice Gateway
Released August 22, 2023Features
- Added the capability to record calls, store them in an AWS S3 bucket, and review call recordings directly in the Recent Calls section of the Voice Gateway Self Service Portal
- Added the capability to view a number of cached TTS prompts and clear them manually to force new storage
Bug Fixes
- Fixed the issue where custom data (tags) were transformed after making a POST to create a Call request for outgoing calls
- Fixed the issue where password requirements were displayed incorrectly