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Starting from Cognigy.AI release v4.65, the Single Replica Redis setup is deprecated and replaced with Redis in High Availability (HA) Mode. For on-premises installations, before upgrading to Cognigy.AI v4.65, ensure that you migrate according to the Redis: Single Replica to Redis HA Migration.
As of release 4.65, the Agent Assist services have been fully integrated into the cognigy-ai-app Helm chart. This integration implies that the services provided by this Helm chart will be incompatible with versions 4.65 and onwards of the Cognigy.AI platform. Users must migrate to the new chart to continue receiving updates and support. For detailed instructions, follow the migration guide. Note that the agent-assist-genesys-notifications-forwarder will no longer be compatible with release 4.64 and earlier versions, as it now requires integration with RabbitMQ. Users are advised to plan their upgrade strategies accordingly to ensure smooth transitions and continued functionality.
Starting from release 4.60.0, we will only provide bug fixes for the old NLP services if they are critical. The old NLP services will be fully deprecated with release 4.64.0, at which point all on-premises customers should have migrated. After the 4.64.0 release, the old NLP services will no longer be available. To migrate to the new version, refer to the Cognigy NLU: from V1 to V2 guide.

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4.65.3

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Cognigy.AI

Released December 14, 2023

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Bug Fixes

  • The previous patch releases, 4.65.1 and 4.65.2, had issues that resulted in leaked changes from future releases. These issues have been fixed in the current release. Consequently, we are marking 4.65.1 and 4.65.2 as obsolete.

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4.65.2

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Cognigy.AI

Released December 13, 2023

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Improvements

  • Added the retry mechanism for retrieving the embedding vectors from the Generative AI provider
  • Increased default resources for the synchronization Knowledge AI data job
  • Improved by making it possible to set the replication factor for the Weaviate schema via an environment variable

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4.65.1

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Cognigy.AI

Released December 11, 2023

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Bug Fixes

  • Fixed the issue where the Refer type in the Voice Gateway Transfer and Generic Voice Nodes did not offer an option to customize the Referred-By header

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Cognigy Voice Gateway

Released December 6, 2023

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Bug Fixes

  • Fixed the issue where a DNS SRV REGISTER request with TLS was returning DNS Error: 503
  • Fixed the issue where a REST Outdial with AMD actionHook and a separate gather verb failed to capture speech
  • Fixed the issue where deeply nested tags were displaying as [object Object]
  • Fixed the issue where blobs of recordings were not loading, rendering no interaction possible with the call recordings

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4.65.0

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Cognigy.AI

Released November 28, 2023

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Improvements

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Bug Fixes

  • Fixed the issue where a Knowledge Source filename that includes special characters used in regular expressions would fail to be uploaded more than once
  • Fixed the issue where the Context key was not removed when using the Remove From Context option
  • Fixed the issue where System Slots were not recognized correctly in German for the patterns: 123456 und 01.01.2000, morgen mittag 13 Uhr, morgen Abend um 08:00 Uhr
  • Fixed the issue where a source file containing code text like error.toString(), particularly .toString(), caused an error
  • Fixed the issue where the Intent Trainer records would be stored when mask analytics is enabled in the Endpoint
  • Fixed the issue where required fields were inconsistent in management-ui in OpenAPI documentation
  • Fixed the issue where an xApp is not loading after 2 or 3 times in the same conversation
  • Fixed the issue where the inserted space in front and back of the search string was not trimmed during the search
  • Fixed the issue where child Nodes were enabled when the parent Node was disabled

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Cognigy Insights

Released November 28, 2023

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Improvements

  • Updated the tooltip texts in the Overview, Engagement, and NLU Dashboards

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Bug Fixes

  • Fixed the issue where the user connected and user disconnected events were not shown in the Transcript Explorer, and an empty message was displayed instead
  • Fixed the issue where the Average Response Time chart name didn’t fit in the Live Agent dashboard
  • Fixed the issue where ratings and rating comments were not visible in the session details of the Transcript Explorer
  • Fixed the issue where goals would sometimes not be stored correctly in Analytics due to a race condition

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Agent Copilot

Released November 28, 2023

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Features

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Improvements

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Bug Fixes

  • Fixed the issue where the card tile was not rendering numeric values with a dot at the end.

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Cognigy Live Agent

Released November 28, 2023

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Bug Fixes

  • Fixed the scroll arrow so that it is removed after reaching the bottom of the screen
  • Fixed the reply box to resize correctly on multiline canned responses
  • Fixed the mine and unassigned conversation counts, ensuring they are updated instantly

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Infrastructure

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Cognigy.AI + Insights

Deprecation of Single Replica Redis
Starting from Cognigy.AI release v4.65, the Single Replica Redis setup is deprecated and replaced with Redis in High Availability (HA) Mode. If you are using on-premises installations, make sure to perform the Redis: Single Replica to Redis HA Migration guide before upgrading to Cognigy.AI v4.65.
Knowledge AI Data Migration to MongoDB
Added a job to migrate Knowledge AI data from Weaviate to MongoDB. This job is enabled by default. To continue using the Knowledge AI feature, it’s important not to skip this release. Note that this job can be disabled if you have not yet purchased a license to use Knowledge AI. Refer to the snippet below, which can be configured in values.yaml. To disable it, set enabled: false as shown in the snippet. This job is temporary; once the migration is complete, it can be disabled. 
migration:
  kaiEmbeddingMigration:
    enabled: false
    # hooks: post-upgrade
    # hookDeletePolicy: "before-hook-creation"
    # image: cognigy.azurecr.io/kai-embedding-migration:380586885cf71f51c0ae9859cd134eca63de9cd3
    # ttlSecondsAfterFinished: 100
Deletion or Migration Job for Legacy Endpoints
Added a default job to delete or move old endpoints that are no longer supported. This job removes all Google and Twilio Autopilot Endpoints. Note that you need to disable this job for fresh installations in values.yaml. To disable it, set enabled: false as shown in the snippet below. This job is temporary; once the migration is complete, it can be disabled. 
migration:
  endpointDeletion:
    enabled: false
    # hooks: pre-upgrade
    # hookDeletePolicy: "before-hook-creation"
    # ttlSecondsAfterFinished: 900 # 15 minutes
    # affinity: {}
    # image: cognigy.azurecr.io/endpoint-deletion:18539e1e00749e46714614e6e180f2c045bad5cf
    # batchSize: 100

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Agent Copilot

Upgrade to Cognigy.AI 4.65 and new Helm chart for continued support. Follow this migration guide for details.

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Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: