4.69.1
Cognigy Live Agent
Released February 13, 2024Bug Fixes
- Fixed the issue causing handover failures when a Question Node is present in the Flow
Cognigy Voice Gateway
Released February 15, 2024Bug Fixes
- Fixed the issue where outbound calls transferred via
REFERdid not include the custom headers
4.69.0
Cognigy.AI
Released February 6, 2024Improvements
- Introduced new global roles, specifically designed for support purposes. These roles are:
fullSupportUser,basicSupportUser,projectAssigner - Improved by displaying a spinner in the UI while Knowledge Store deletion is in progress
- Improved by displaying a spinner in the UI while Knowledge Source deletion or disabling is in progress
- Added the option to set a custom background for the Agent Copilot workspace via the Copilot: Set Grid Node
- Removed the
orderproperty from the topK results returned in Knowledge Search - Improved the performance of Knowledge Chunk insertion and deletion operations
- Introduced new voices from Microsoft Azure and ElevenLabs speech providers
Bug Fixes
- Fixed the issue where some error messages are ignored in Kibana
- Fixed the issue where a couple of translations are missing in the Date Picker Node
- Fixed the issue where the bot was not answering for few minutes after deleting an active Snapshot and starting a new conversation
- Fixed the issue where texts are not wrapped properly in the Interaction Panel
- Fixed the issue where trainer records are not displayed for texts when the Flow executes through the Go To or Execute Flow Nodes with no Intent mapping
- Fixed the issue by adding missing locale-specific Yes/No confirmation static words
- Fixed the issue where Fetching Intent Trainer Record failed due to duplicate records awaiting deletion
- Fixed the issue where the AI Agent stops responding after deleting an active snapshot and starting a new chat
- Fixed the issue where text in Interaction Panels didn’t wrap correctly. We made sure that text breaks properly by using the
wordBreak: break-wordproperty - Fixed the issue where the
TRANSFER_DIAL_SUCCESScall event occurred at the end of the call instead of at the time of the transfer
Cognigy Insights
Released February 6, 2024Improvements
- Improved by adding a scroll-up button to the dashboards
- Improved by updating translation strings
Cognigy Live Agent
Released February 6, 2024Bug Fixes
- Fixed the issue where links in Agent Copilot bot messages were rendered in the same color as the background
- Fixed the issue where empty pre-chat details could cause the Salesforce integration to behave incorrectly
Cognigy Voice Gateway
Released February 6, 2024Features
- Added the option for failover in cases when the Cognigy endpoint is unavailable
- Added the option to download a PCAP and check Register status on the Carrier page
Improvements
- Improved Text-To-Speech performance by implementing pre-caching capabilities. This improvement allows the voice agent to receive and process audio data in parallel, leading to a smoother and more responsive speech experience
- Added logic that considers DTMF signals when they are used in combination with User Input Timeout
- Introduced new voices from Microsoft Azure and ElevenLabs speech providers
Bug Fixes
- Fixed the issue where
organisationIdwas not added to the redirect URL when using Cognigy AI login - Fixed the issue where the timer start of the gather verb was applied incorrectly for the Deepgram Speech provider, causing long prompts to be interrupted
- Fixed the issue where a phone number saved under an Account without an Application selected did not have a Service Provider SID, causing the phone number to return a
404response
Infrastructure
Cognigy Voice Gateway
- Added a new environment variable to the
feature-serverStatefulSet. By default, it is enabled via.Values.featureServer.preCacheAudio: true