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  • The Cognigy Journeys feature will be removed from the Cognigy.AI UI and API in version 4.79.
  • The Chatbase analytics integration will be removed in version 4.82. The Chatbase platform has not been supported since 2021.
  • The Any Slots feature will be removed in version 4.83. Instead, use the LLM Entity Extraction Node to identify Slots in the user input via LLMs.
  • The facebook-bot-messenger module within a Code Node is deprecated and will be removed in version 4.83.

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4.77.1

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Infrastructure

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Cognigy Voice Gateway

  • Add PRIVATE_IP_ONLY to feature-server StatefulSet and Deployment and sbc-sip StatefulSet and DaemonSet. It can be controlled via .Values.drachtio.privateIpOnly. The default value is false

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4.77.0

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Cognigy.AI

Released May 28, 2024

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Features

  • The Webchat v3 Beta is now available. This means that most of the errors from the Webchat v3 Preview have been fixed, and features from v2 are now included in v3 Beta. With this release, the 18-month countdown to the deprecation of Webchat v2 begins. During this time, only important security updates will be provided for v2, with no further feature additions

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Improvements

  • Added the Google Gemini provider for LLMs
  • Added the Microsoft Agent Copilot extension to the Cognigy Marketplace
  • Released Webchat v2.60
  • Added translations for languages other than English
  • Renamed the UI term agent to differentiate between a Project, an AI Agent, and a human agent
  • Updated the OpenAPI documentation for the Cognigy.AI API
  • Added the display of the Handover was canceled message in the chat when the Genesys Open Messaging handover is terminated by the human agent or due to end user inactivity

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Bug Fixes

  • Fixed the issue where the handover status was not updating from Queued when the end user disconnected, despite the human agent replying first
  • Fixed the issue where selecting different voices with labels using Activity Parameters on the Voice Gateway channel did not return the correct language
  • Fixed the issue where the NLU V2 migration script encountered KeyError('deepTraining')
  • Fixed the issue where the Say Node autocompletion for default channel structured content would always require an _image template to be configured
  • Fixed the issue where the Content Security Policy HTTP header was missing on the UI
  • Fixed the issue where upgrading the mssql service-ai package caused problems with trusting the SQL Server certificate
  • Fixed the issue where fetching the call counter API timed out
  • Fixed the incorrect type in @cognigy/extension-tools v0.16.1
  • Fixed the issue showing the incorrect Agent Copilot favicon

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Cognigy Live Agent

Released May 28, 2024

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Improvements

  • Added content normalization to messages for better matching with Automation Rules, handling different user input variations

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Bug Fixes

  • Fixed the issue with the Live Agent OData endpoint. Previously, querying the conversation entity without using $select caused errors in PowerBI and Excel. Now, the custom_attributes and additional_attribute fields return as strings

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Cognigy Voice Gateway

Released May 28, 2024

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Improvements

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Bug Fixes

  • Fixed the issue in sbc-outbound where non-audible calls occurred after declining a call. This issue happened when using TLS and multiple gateways for outbound calls

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Infrastructure

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Cognigy Voice Gateway

  • Add DEEPGRAM_SPEECH_USE_SINGLE_CONNECTION to the feature-server StatefulSet and Deployment for the container FreeSWITCH. It can be controlled via .Values.freeswitch.deepgramSttUseSingleConnection. The default value is true
  • Add DISABLE_HTTP2_FOR_TTS_STREAMING to the feature-server StatefulSet and Deployment for the container freeSWITCH. It can be controlled via .Values.freeswitch.disableHttp2ForTtsStreaming. The default value is true
  • Change the default value of .Values.webapp.enableOnPremisesAzureSpeech to true
  • Change the default value of .Values.webapp.enableOnPremisesDeepgram to true
  • Change the default value of .Values.webapp.enableOnPremisesNuance to true

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Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: