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The Any Slots feature has been removed in version 4.84. Instead, use the LLM Entity Extraction Node to identify Slots in the user input via LLMs.
If you are using these models as custom models, switch to newer versions before the shutdown date.
  • OpenAI:
    • gpt-3.5-turbo-0301, gpt-3.5-turbo-0613 and gpt-3.5-turbo-16k-0613 (removal date is September 13, 2024)
    • gpt-4-vision-preview, gpt-4-1106-vision-preview (removal date is December 6, 2024)
  • Google Vertex AI: chat-bison@002, chat-bison@002, chat-bison-32k@002, code-bison@002,code-bison-32k@002,codechat-bison@002, codechat-bison-32k@002, text-bison@002, text-bison-32k@002 (removal date is October 9, 2024)
  • Azure OpenAI: gpt-35-turbo (version 1106) (removal date is no earlier than November 17, 2024)
Refer to the list of all upcoming removals on the Deprecations and Removals page.

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4.84.2

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Cognigy.AI

Released September 9, 2024

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Bug Fixes

  • Fixed the issue where the Fuzzy Search Node could generate an error in the Interaction Panel when there was only one or two results

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4.84.1

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Cognigy.AI

Released September 5, 2024

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Bug Fixes

  • Fixed the issue where the display name from the Profile Settings in the Live Agent interface was not displayed in Webchat v3 during the handover process
  • Fixed the issue where handovers to the Genesys Open Messaging provider ended after the chat was transferred to a different Genesys queue

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Cognigy Live Agent

Released September 9, 2024

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Bug Fixes

  • Fixed the issue where the conversation history would load indefinitely when a human agent switched between the Mine, Unassigned, and All tabs on the Conversations page

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4.84.0

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Cognigy.AI

Released September 3, 2024

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Features

  • Added Debug mode to the Interaction Panel, replacing its predecessor, Expert mode. Debug mode provides detailed information on Flow execution, including triggered Intents, matched Slots, State changes, and Flow transitions. Debug Messages can be triggered via the Debug Message Node or debug actions in the Code Node

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Improvements

  • Added the option to choose whether the AND or OR operators are used in the Search Extract Output Node for filtering search results by Source Tags
  • Added support for the text-embedding-3-large and text-embedding-3-small models provided by OpenAI and Azure OpenAI. These models are now available for use in the Knowledge Search feature
  • Marked the GPT-3.5 family models as legacy and removed the deprecated text-davinci model

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Bug Fixes

  • Fixed the issue where empty Chunks from a CTXT file were being ingested into a Knowledge Source when a Chunk didn’t contain any text
  • Fixed the issue where the Azure OpenAI chat models gpt4-o and gpt4-o-mini could not be used for certain use cases, such as Flow or Intent sentence generation
  • Fixed the issue where importing a package with a deprecated LLM would fail. This issue has been resolved by implementing a mechanism that skips the specific deprecated LLM during the import process

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Cognigy Voice Gateway

Released September 3, 2024

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Improvements

  • Added support for RFC 3261 for REGISTER: The "userinfo" and "@" components of the SIP URI must not be included. For example, the URI sip:john.doe@server.example.com is now simplified to sip:server.example.com. The REGISTER request enhances user control and flexibility over their contact information, ensuring that registration details remain accurate and up-to-date. This feature can be enabled by setting {{ .Values.sbcSipSidecar.registerRfc3261 }} to true. The default value is false

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Bug Fixes

  • Fixed the issue where the Genesys Cloud Open Messaging handover provider in the Voice Gateway Endpoint was not working
  • Fixed the issue where a domain in the REGISTER request was incorrectly interpreted as an IPv4 address instead of a domain name

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Cognigy Webchat

Released September 3, 2024

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Improvements

  • Improved the accessibility of Webchat v3 by adding a Video Captions URL field for the Video type in the Say, Question, and Optional Question nodes, and by enabling the download of audio and video text transcripts
  • Updated the Webchat v3 widget:
  • Updated Demo Webchat with the latest versions of Webchat v2 and v3

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Cognigy Live Agent

Released September 3, 2024

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Improvements

  • Added the option to hide and display empty fields in the Contact Profile on the Details tab in the right panel of the conversation interface

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Bug Fixes

  • Fixed the issue where the number of conversations in the Agents report was only showing resolved conversations instead of the total number of conversations assigned to the human agent
  • Fixed the issue where the human agent names are not masked in the Agents report
  • Fixed the issue where the chart in the Supervisor report displayed data for the past 24 hours. Now, the report shows data for the current day
  • Fixed the issue where incoming messages with ** message ** were rendered with bold Markdown
  • Fixed the issue where saved filters in the Filter Conversations window were resetting after reloading the page
  • Fixed the issue where conversations in negative time zones were shown as occurring the previous day. For example, a conversation created at 10:00 PM on January 1st in UTC-5 was incorrectly displayed as January 2nd. Now, conversations appear on the same day they were created
  • Fixed the issue where the human agent avatar is not displayed in the Agents report
  • Fixed the issue that caused the list of Agents on the Collaborators tab within the Inbox to not show updates after refreshing the page

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Cognigy Insights

Released September 3, 2024

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Improvements

  • Added tooltips to all the dashboard and explorer icons in the Insights sidebar and applied colors from the redesigned Cognigy palette

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Bug Fixes

  • Fixed the issue where the sidebar item tooltip had no padding

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Infrastructure

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Cognigy Voice Gateway

  • Set {{ .Values.sbc.sip.useStatefulSet }} default to true
  • Set {{ .Values.sbc.rtp.useStatefulSet }} default to true

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Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: