4.84¶

End of Support

The Any Slots feature has been removed in version 4.84. Instead, utilize the LLM Entity Extraction Node to identify Slots in the user input via LLMs.

Removal of Several GPT-3.5-Turbo Versions by OpenAI

If you are using the gpt-3.5-turbo-0301, gpt-3.5-turbo-0613 and gpt-3.5-turbo-16k-0613 model versions by OpenAI as custom models, note that these versions will be sunset on September 13, 2024. They will no longer be available in Cognigy.AI. We strongly recommend that you switch to newer models before this date.

Upcoming Feature Deprecations and Removals

AudioCodes Nodes and Generic Voice Nodes will be deprecated at the end of February 2025. After this time, you won't be able to create new Nodes, but you can still edit or clone existing ones. Flows with these Nodes will continue to work after the deprecation date.
Webchat v2 has been deprecated in version 4.83 and will be retired in February 2026.

4.84.2¶

Cognigy.AI¶

Released September 9th, 2024

Bugfixes¶

Fixed the issue where the Fuzzy Search Node could generate an error in the Interaction Panel when there was only one or two results

4.84.1¶

Cognigy.AI¶

Released September 5th, 2024

Bugfixes¶

Fixed the issue where the display name from the Profile Settings in the Live Agent interface was not displayed in Webchat v3 during the handover process
Fixed the issue where handovers to the Genesys Open Messaging provider ended after the chat was transferred to a different Genesys queue

Cognigy Live Agent¶

Released September 9th, 2024

Bugfixes¶

Fixed the issue where the conversation history would load indefinitely when a human agent switched between the Mine, Unassigned, and All tabs on the Conversations page

4.84.0¶

Cognigy.AI¶

Released September 3rd, 2024

Features¶

Added Debug mode to the Interaction Panel, replacing its predecessor, Expert mode. Debug mode provides detailed information on Flow execution, including triggered Intents, matched Slots, State changes, and Flow transitions. Debug Messages can be triggered via the Debug Message Node or debug actions in the Code Node

Improvements¶

Added the option to choose whether the AND or OR operators are used in the Search Extract Output Node for filtering search results by Source Tags
Added support for the text-embedding-3-large and text-embedding-3-small models provided by OpenAI and Azure OpenAI. These models are now available for use in the Knowledge Search feature
Marked the GPT-3.5 family models as legacy and removed the deprecated text-davinci model

Bugfixes¶

Fixed the issue where empty Chunks from a CTXT file were being ingested into a Knowledge Source when a Chunk didn't contain any text
Fixed the issue where the Azure OpenAI chat models gpt4-o and gpt4-o-mini could not be used for certain use cases, such as Flow or Intent sentence generation
Fixed the issue where importing a package with a deprecated LLM would fail. This issue has been resolved by implementing a mechanism that skips the specific deprecated LLM during the import process

Cognigy Voice Gateway¶

Released September 3rd, 2024

Improvements¶

Added support for RFC 3261 for REGISTER: The "userinfo" and "@" components of the SIP URI must not be included. For example, the URI sip:john.doe@server.example.com is now simplified to sip:server.example.com. The REGISTER request enhances user control and flexibility over their contact information, ensuring that registration details remain accurate and up-to-date. This feature can be enabled by setting {{ .Values.sbcSipSidecar.registerRfc3261 }} to true. The default value is false

Bugfixes¶

Fixed the issue where the Genesys Cloud Open Messaging handover provider in the Voice Gateway Endpoint was not working
Fixed the issue where a domain in the REGISTER request was incorrectly interpreted as an IPv4 address instead of a domain name

Cognigy Webchat¶

Released September 3rd, 2024

Improvements¶

Improved the accessibility of Webchat v3 by adding a Video Captions URL field for the Video type in the Say, Question, and Optional Question nodes, and by enabling the download of audio and video text transcripts
Updated the Webchat v3 widget:
- v3.3.0
- v3.2.0
Updated Demo Webchat with the latest versions of Webchat v2 and v3

Cognigy Live Agent¶

Released September 3rd, 2024

Improvements¶

Added the option to hide and display empty fields in the Contact Profile on the Details tab in the right panel of the conversation interface

Bugfixes¶

Fixed the issue where the number of conversations in the Agents report was only showing resolved conversations instead of the total number of conversations assigned to the human agent
Fixed the issue where the human agent names are not masked in the Agents report
Fixed the issue where the chart in the Supervisor report displayed data for the past 24 hours. Now, the report shows data for the current day
Fixed the issue where incoming messages with ** message ** were rendered with bold Markdown
Fixed the issue where saved filters in the Filter Conversations window were resetting after reloading the page
Fixed the issue where conversations in negative time zones were shown as occurring the previous day. For example, a conversation created at 10:00 PM on January 1st in UTC-5 was incorrectly displayed as January 2nd. Now, conversations appear on the same day they were created
Fixed the issue where the human agent avatar is not displayed in the Agents report
Fixed the issue that caused the list of Agents on the Collaborators tab within the Inbox to not show updates after refreshing the page

Cognigy Insights¶

Released September 3rd, 2024

Improvements¶

Added tooltips to all the dashboard and explorer icons in the Insights sidebar and applied colors from the redesigned Cognigy palette

Bugfixes¶

Fixed the issue where the sidebar item tooltip had no padding

Infrastructure¶

Cognigy Voice Gateway¶

Set {{ .Values.sbc.sip.useStatefulSet }} default to true
Set {{ .Values.sbc.rtp.useStatefulSet }} default to true

Version Compatibility Matrix¶

The version compatibility matrix was updated for the following Cognigy products: