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4.90

Removal of Several LLM Versions by OpenAI

If you are using the gpt-4-vision-preview, gpt-4-1106-vision-preview OpenAI models as custom models, switch to newer versions before the shutdown date (December 6, 2024).

Refer to the list of all upcoming removals on the Deprecations and Removals page.

4.90.1

Infrastructure

Released November 27th, 2024

Cognigy Voice Gateway

  • Reverted the vg-drachtio-server:0.8.26 server to vg-drachtio-server:0.8.26-rc4 due to restarts occurring in some handover scenarios

4.90.0

Cognigy.AI

Released November 26th, 2024

Features

  • Introduced the LLM fallback feature to ensure reliability by automatically switching to an alternate model if the main model fails

Improvements

  • Added a feature flag to activate and deactivate the OAuth2 connection type for the Azure OpenAI provider
  • Granted users with the fullSupportUser role access to view Audit Events
  • Renamed the Fallback Text field to Textual Description in Say Nodes
  • Resolved a performance issue that slowed NLU Intent Training
  • Renamed the Complete Goal Node to Complete Task and changed Goals to Tasks on the Insights Overview and Engagement dashboards

Bugfixes

  • Fixed the issue where a tokenization mismatch between multiple internal services caused some system Slots to not be detected
  • Fixed the issue where messages generated by a Code Node caused the handover to fail due to mismatched message shapes
  • Fixed the issue where some Node names were causing the incorrect Node type to be displayed
  • Fixed the issue where the Channel configuration couldn't be deleted from Say Nodes
  • Fixed the issue where a Flow could not make a second handover after closing the previous one during the same session with Genesys Open Messaging

Cognigy Voice Gateway

Released November 26th, 2024

Features

  • Added the CALL_IN_PROGRESS call event to monitor the first user input. You can enable this call event in the Generic Settings section of the Endpoint Settings

Improvements

Bugfixes

  • Fixed the issue in sbc-outbound where DNS resolving for private networking was not working
  • Fixed the issue in private networking mode where the Contact header contained a public SIP IP instead of the internal one (inbound and outbound calls)
  • Fixed the issue with the display of the Flow Input Timeout section when the Set Activity Parameters setting was disabled, while selecting the Voice Gateway channel in the Say and Question Node editors
  • Fixed the issue where the Azure STT Context ID was not applied correctly in the AudioCodes Set Session Parameters and Voice Gateway Set Session Config Nodes
  • Fixed the issue in AudioCodes Compatibility Mode where advanced session parameters were not applied correctly in the AudioCodes Set Session Parameters Node

AI Copilot

Released November 26th, 2024

Features

Cognigy Live Agent

Released November 26th, 2024

Bugfixes

  • Fixed the issue in Live Agent where submitting a POST request from the Copilot: Adaptive Card Tile in the AI Copilot workspace rendered empty messages
  • Fixed the issue where the Add and Submit buttons for a label were incorrectly styled

Cognigy Insights

Released November 26th, 2024

Bugfixes

  • Fixed an issue where reports in the Transcripts Explorer failed to return a query hash response due to a timeout when using a specific step path filter

Infrastructure

Cognigy Voice Gateway

  • Update the template of the sbc-sip container,sbc-sip-sidecar, and the K8S_POD_IP environment variable, which gets passed the internal IP parameter of the pod via status.podIP
  • Update vg-drachtio-server to 0.8.26

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: