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Documentation Index

Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt

Use this file to discover all available pages before exploring further.

On-premises customers must add the TMP_USE_LEGACY_NODE_DATA_VALIDATION: "true" environment variable to the Cognigy.AI values.yaml when updating to version 4.94.
  • AudioCodes Nodes and Generic Voice Nodes will be deprecated with the release of Cognigy.AI 4.96, on March 4, 2025. After this date, you won’t be able to create these types of Nodes, but you can still edit or clone existing ones. Flows with these Nodes continue to work after the deprecation date.
  • On February 15, 2024, Google deprecated Gemini 1.0 Pro. The shutdown date for this model is April 9, 2025. Google recommends migrating to Gemini 1.5 Pro and Gemini 1.5 Flash before April 9, 2025. We strongly recommend carrying out this migration since Gemini 1.0 Pro support will be removed from future Cognigy.AI versions.
  • On April 29, 2025, we will discard say verbs with empty text content affecting the following Voice Gateway Nodes:
Refer to the list of all upcoming removals on the Deprecations and Removals page.
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4.94.1

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Cognigy.AI

Released February 17, 2025

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Bug Fixes

  • Fixed the error related to GE-ge localization when using the Voice Gateway Endpoint

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Cognigy Voice Gateway

Released February 14, 2025

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Bug Fixes

  • Fixed the issue where a call duration metric was recorded even before the call finished, causing the TypeError: Value is not a valid number: undefined error. This issue didn’t affect actual calls but polluted the monitoring stack
  • Fixed the issue where the tracked call sessions in feature-server were not cleaned up properly, resulting in incorrect metrics

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4.94.0

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Cognigy.AI

Released February 4, 2025

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Improvements

  • Changed log sorting to be based on _id instead of timestamp
  • Enhanced the form validation in Manage > Settings by expanding collapsed sections where required input is missing
  • Added validation to the UI for the AI Agent name field
  • Added support for using triggers, workflows, and web services data actions to detect when a Genesys Open Messaging conversation has ended. This mode needs to be enabled with a feature flag, and the necessary resources on the Genesys side must be created to trigger the actions
  • Changed the logic to detect handover ending on Genesys Open Messaging in a more reliable way by using different notification API topics
  • Provided the updated link to documentation on how to embed Webchat v3

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Bug Fixes

  • Fixed the issue where the items type wasn’t added in the graphical editor when using a tool parameter of the array type
  • Fixed the issue where a backend schema validation didn’t work properly for all the Node fields
  • Fixed the issue where user impersonation in Management UI didn’t work

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Cognigy Voice Gateway

Released February 4, 2025

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Improvements

  • Removed REGISTER_ALL_SBC in sbc-inbound. Now, improved hostports is always applied

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Bug Fixes

  • Fixed the issue for re-INVITE with no Session Description Protocol (SDP) (late media) where, in a private network, the public IP address was used in the SDP instead of the internal IP address
  • Fixed the issue in feature-server where empty Say Nodes resulted in the call being terminated
  • Fixed the issue where the fallback transfer of an application was not working for calls initiated via the API

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Cognigy Webchat

Released February 4, 2025

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Improvements

  • Released Webchat v3.11.0
  • Provided the updated link to documentation on how to embed Webchat v3

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Cognigy Live Agent

Released February 4, 2025

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Bug Fixes

  • Fixed the issue where using bulk actions to assign conversations didn’t clear the conversation input
  • Fixed the issue where pasting files in the Reply section didn’t work

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Cognigy Insights

Released February 4, 2025

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Improvements

  • Renamed Insights dashboards to Insights reports to improve clarity and consistency in terminology. The new term highlights their distinction from interactive dashboards and aligns with industry standards
  • Renamed Contact ID to User ID to synchronize naming conventions across Cognigy products
  • Renamed the Active Contacts chart to Active Sessions. This change reflects the focus on active conversations as the key indicator

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Bug Fixes

  • Fixed the issue where pasting files in the Reply section didn’t work

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Infrastructure

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Cognigy Voice Gateway

  • Renamed rtpEngine.image from docker-rtpengine to vg-rtpengine
  • Updated vg-rtpengine from 0.1.11 to the same upstream version 11.5.1.24

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Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: