Agent Analytics

With Cognigy.AI v4.10.0 we made Cognigy Insights the default analytics platform. Head over to the Cognigy Insights specific documentation for more info.

Customization

Customization of dashboards in Cognigy Insights is not possible, however the data used to populate the dashboards is accessible via the OData Analytics Endpoint. Find out more about how to access the OData feed here.