> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8

<a href="/release-notes/4.55"><Badge className="version-badge" color="blue">Updated in 4.55</Badge></a>

<Frame>
  <img class="image-center" src="https://mintcdn.com/cognigy-15abf2ba/nRSdAucuLUeDXgwa/_assets/ai/deploy/endpoint-reference/8x8.svg?fit=max&auto=format&n=nRSdAucuLUeDXgwa&q=85&s=ecfc8b1e8125931eaccad7f216302e28" alt="8x8 Endpoint logo" width="121" height="106" data-path="_assets/ai/deploy/endpoint-reference/8x8.svg" />
</Frame>

The 8x8 Endpoint enables you to connect your AI Agent to the [8x8 platform](https://www.8x8.com/).

## Prerequisites

* Access to [8x8 platform](https://www.8x8.com/).

## Generic Endpoint Settings

Learn about the generic Endpoint settings on the following pages:

* [Endpoints Overview](/ai/agents/deploy/endpoints/overview)
* [Data Protection & Analytics](/ai/agents/deploy/endpoints/data-protection-and-analytics)
* [Session Management](/ai/agents/deploy/endpoints/session-management)
* [Real-Time Translation Settings](/ai/agents/deploy/endpoints/real-time-translation-settings)
* [Transformer Functions](/ai/for-developers/transformers/overview)
* [Handover Settings](/ai/agents/deploy/endpoints/handover-settings)
* [File Storage](/ai/agents/deploy/endpoints/file-storage)
* [Copilot](/agent-copilot/configure/copilot-section)

## Specific Endpoint Settings

<Accordion title="8x8 Setup">
  | Parameter  | Description                                                                                   |
  | ---------- | --------------------------------------------------------------------------------------------- |
  | Base URL   | The URL of the 8x8 Server.                                                                    |
  | API Key    | The header value required for authenticating API calls to the 8x8 system.                     |
  | 8x8-Tenant | The Tenant ID, the field is mandatory if a customer has multiple tenants in the organization. |
</Accordion>

## How to Set Up

### Setup on the Third-Party Provider Side

<Accordion title="Configure 8x8">
  1. Log in to the 8x8 Contact Center for admins.
  2. On the **My Applications** page, select **Configuration Manager for Contact Center**.
  3. In the left-side menu, click **Integration**, then go to the **Webhooks** tab.
  4. On the **Webhooks List** tab, click **+ Add webhook**.
  5. Fill in the following fields:
     * **Name** — specify a unique name.
     * **URL** — paste the URL in the following pattern: `https://endpoint-your-environment/handover/eightByEight`. For instance, in a Cognigy trial environment, the URL would be `https://endpoint-trial.cognigy.ai/handover/eightByEight`.
     * **Chat API Version** — select **Chat Gateway v1.0**.
  6. To check if the connection works, click **Test Connection** and save changes.
  7. In the left-side menu, click **Queues/Skills**.
  8. On the **Queue List** tab, create a queue with a chat type by clicking **+ Chat**.
  9. Fill in the following fields:
     * **Queue name** — specify a unique name.
     * **Queue description** — specify a unique description for the queue to differentiate it from others.
       Save changes.
  10. On the **Members** tab, assign and enable human agents who will operate within your queue to assist end users. Save changes.
  11. In the left-side menu, click **Channels**.
  12. On the **Chat API** tab, click **+ New Channel**.
  13. Fill in the following fields:
      * **Name** — specify a unique name.
      * **Description** — specify a description of your channel.
      * **Webhook** — select the webhook that you recently created.
      * **Queue** — select the queue that you recently created.
        Save changes.
</Accordion>

### Setup on the Cognigy.AI Side

<Accordion title="Configure 8x8 Endpoint">
  1. In the left-side menu of your Project, click **Deploy > Endpoints**.
  2. On the **Endpoints** page, click **+ New Endpoint**.
  3. In the **New Endpoint** section, do the following:
     1. Select the **8x8** Endpoint type.
     2. Add a unique name.
     3. Select a relevant Flow from the list.
  4. Click **Save**.
  5. In the Endpoint, go to the **8x8 Setup** settings.
  6. Specify a Base URL, API Key, and 8x8-Tenant that you received from the 8x8 server administrator.
  7. Copy the URL from the **Endpoint URL** field.
  8. *(Optional)* Activate the **Accept Conversation Active Event** setting. When activated, the setting allows the system to accept and process `CONVERSATION UPDATE` events with the state set as `ACTIVE`. These events will be sent to the Flow for further handling. This setting allows accessing the event payload via the [Input object](/ai/agents/test/interaction-panel/overview), which provides relevant information related to the ongoing conversation.
     * If the toggle is activated, the end user doesn't have to send the first message. The bot will automatically start replying.
     * If the toggle is not activated, the end user needs to engage in conversation with the bot first in order to receive a reply.
  9. Click **Save**.

  To check the AI Agent's performance, go to the installation that your server administrator has deployed.
</Accordion>

## More Information

* [8x8 handover provider](/ai/escalate/handover-reference/8x8)