Skip to main content
Due to the sunset of Google Conversational Actions on June 13, 2023, our Google Actions Endpoint will be removed in the near future. Consequently, the Endpoint will become unavailable.
We developed a version compatibility matrix for the Cognigy products. This matrix outlines the compatibility of Cognigy product versions with Cognigy infrastructure components, such as Kubernetes, MongoDB, and Redis.

​
4.55.1

​
Cognigy.AI

Released July 19, 2023

​
Improvements

  • Improved the Salesforce Service Cloud Handover Provider settings by adding the Button ID field to the Handover to Agent Node, so now you can use different Button IDs for individual Handover to Agent Nodes

​
4.55.0

​
Cognigy.AI

Released July 13, 2023

​
Features

  • Added support for the new generative AI provider Google Vertex AI with text-bison-001 LLM for the LLM Prompt node

​
Improvements

  • Renamed the GPT Prompt Node to the LLM Prompt Node
  • Added the Pattern type to the Question Node, which allows for the convenient detection of various common patterns, such as license plates, IBAN and BIC numbers and more
  • Added the Accept Conversation Active Event toggle to the 8x8 Endpoint settings
  • Implemented collapsible xApp submit payloads
  • Added the LLM Prompt Result Token for the Generative AI output of the LLM Prompt Node
  • Added Microsoft Authentication Library (MSAL) support with legacy Azure Active Directory Authentication Library (ADAL) way of token exchange between an AI Agent and the Azure Bot Services Endpoint

​
Bug Fixes

  • Fixed the issue where intent rules would not work for data only messages
  • Fixed the issue where Yes/No intents would not work for data only messages
  • Fixed the issue where an old version of the context could in some cases be loaded during a session
  • Fixed the issue where patterns like am heutigen Tag were not recognized as German Date Slots
  • Fixed the issue where patterns like Am 30 were not recognized as German Date Slots
  • Fixed the issue where patterns like Freitag den 21 were not recognized as German Date Slots
  • Fixed the issue where Juno and Julei were not recognized as German Date Slots
  • Fixed the issue where the English Date slot was incorrect in patterns, such as for tomorrow from 9 am
  • Fixed the issue where resetContext() was executing asynchronously and causing uncertainty in storing new keys in the context after the resetContext call, so the user does not have to write code with a then() block
  • Fixed the issue where creation of a Knowledge Store fails because the API call for polling job status fails. Added a timeout to give the kubernetes job some time to be created before polling its status
  • Fixed the issue where polling Kubernetes jobs fails, resulting in immediate failure of Knowledge Source creation
  • Fixed the issue where the Generative AI connection label was not translated
  • Fixed the issue in snapshot creation by not allowing the flow’s default context to have a key with a dot
  • Fixed the issue where traceId in the Voice Gateway Endpoint was not unique for each user input

​
Cognigy Insights

Released July 13, 2023

​
Improvements

  • Improved the style and text of the collapsible data content in the Transcript and Message explorers

​
Bug Fixes

  • Fixed the issue where there were many E1100 error messages for duplicate keys in MongoDB

​
Cognigy Live Agent

Released July 13, 2023

​
Features

  • Added the capability to use variables in canned responses and messages
  • Changed the time setting for auto-resolve conversations from hours to minutes

​
Bug Fixes

  • Fixed the issue where the Overview dashboard for supervisors was showing negative numbers
  • Fixed the issue where the canned response search in the reply box was not working

​
Cognigy Voice Gateway

Released July 13, 2023

​
Features

  • Added new voices for Google Speech Provider

​
Infrastructure

Developed a version compatibility matrix for the following Cognigy products: