Live Agent: Version Compatibility Matrix

Live Agent has been put in maintenance mode. The product will continue to be maintained in the foreseeable future. Users can continue to fully rely on Live Agent being available. In future releases, only security updates and bug fixes will be provided; no new features will be released.

This matrix outlines the compatibility of Cognigy Live Agent versions with Cognigy infrastructure components, such as Kubernetes, MongoDB, and Redis. This comprehensive matrix is a resource that empowers users to make informed decisions regarding system integrations and upgrades. It ensures a smooth and successful deployment of Cognigy products within an on-premises environment.

Live Agent / Infra component	Kubernetes	PostgreSQL	Redis	Helm
2026.14	1.22-1.34	15.1	7.4²	3.9 or higher
2026.13	1.22-1.34	15.1	7.4²	3.9 or higher
2026.12	1.22-1.34	15.1	7.4²	3.9 or higher
2026.11	1.22-1.34	15.1	7.4²	3.9 or higher
2026.10	1.22-1.34	15.1	7.4²	3.9 or higher
2026.9	1.22-1.34	15.1	7.4²	3.9 or higher
2026.8	1.22-1.34	15.1	7.4²	3.9 or higher
2026.7	1.22-1.34	15.1	7.4²	3.9 or higher
2026.6	1.22-1.34	15.1	7.4²	3.9 or higher
2026.5	1.22-1.34	15.1	7.4²	3.9 or higher
2026.4	1.22-1.34	15.1	7.4²	3.9 or higher
2026.3	1.22-1.33	15.1	7.4²	3.9 or higher
2026.2	1.22-1.33	15.1	7.4²	3.9 or higher
2026.1	1.22-1.33	15.1	7.4²	3.9 or higher
2025.25	1.22-1.33	15.1	7.4²	3.9 or higher
2025.24	1.22-1.33	15.1	7.4²	3.9 or higher
2025.23	1.22-1.33	15.1	7.4²	3.9 or higher
2025.22	1.22-1.33	15.1	7.4²	3.9 or higher
2025.22	1.22-1.33	15.1	7.4²	3.9 or higher
2025.21	1.22-1.33	15.1	7.4²	3.9 or higher
2025.20	1.22-1.33	15.1	7.4²	3.9 or higher
2025.19	1.22-1.33	15.1	7.4²	3.9 or higher
2025.18	1.22-1.33	15.1	7.4²	3.9 or higher
2025.17	1.22-1.33	15.1	7.4²	3.9 or higher
2025.16	1.22-1.32	15.1	7.4²	3.9 or higher
2025.15	1.22-1.32	15.1	7.4²	3.9 or higher
2025.14	1.22-1.32	15.1	7.4²	3.9 or higher
2025.13	1.22-1.32	15.1	7.4²	3.9 or higher
2025.12	1.22-1.32	15.1	7.4²	3.9 or higher
2025.11	1.22-1.32	15.1	7.4²	3.9 or higher
2025.10	1.22-1.32	15.1	7.0²	3.9 or higher
4.100	1.22-1.32	15.1	7.0²	3.9 or higher
4.99	1.22-1.32	15.1	7.0²	3.9 or higher
4.98	1.22-1.32	15.1	7.0²	3.9 or higher
4.97	1.22-1.32	15.1	7.0²	3.9 or higher
4.96	1.22-1.32	15.1	7.0²	3.9 or higher
4.95	1.22-1.32	15.1	7.0²	3.9 or higher
4.94	1.22-1.32	15.1	7.0²	3.9 or higher
4.93	1.22-1.30	15.1	7.0²	3.9 or higher
4.92	1.22-1.30	15.1	7.0²	3.9 or higher
4.91	1.22-1.30	15.1	7.0²	3.9 or higher
4.90	1.22-1.30	15.1	7.0²	3.9 or higher
4.89	1.22-1.30	15.1	7.0²	3.9 or higher
4.88	1.22-1.30	15.1	7.0²	3.9 or higher
4.87	1.22-1.30	15.1	7.0²	3.9 or higher
4.86	1.22-1.31	15.1	7.0²	3.9 or higher
4.85	1.22-1.31	15.1	7.0²	3.9 or higher
4.84	1.22-1.31	15.1	7.0²	3.9 or higher
4.83	1.22-1.30	15.1	7.0²	3.9 or higher
4.82	1.22-1.30	15.1	7.0²	3.9 or higher
4.81	1.22-1.30	15.1	7.0²	3.9 or higher
4.80	1.22-1.30	15.1	7.0²	3.9 or higher
4.79	1.22-1.29	15.1	7.0²	3.9 or higher
4.78	1.22-1.28	15.1	7.0²	3.9 or higher
4.77	1.22-1.28	15.1	7.0²	3.9 or higher
4.76	1.22-1.28	15.1	7.0²	3.9 or higher
4.75	1.22-1.28	15.1	7.0²	3.9 or higher
4.74	1.22-1.28	15.1	7.0²	3.9 or higher
4.73	1.22-1.27	15.1	7.0²	3.9 or higher
4.72	1.22-1.27	15.1	7.0²	3.9 or higher
4.71	1.22-1.27	15.1	7.0²	3.9 or higher
4.70	1.22-1.27	15.1	7.0²	3.9 or higher
4.69	1.22-1.27	15.1	7.0²	3.9 or higher
4.68	1.22-1.27	15.1	7.0²	3.9 or higher
4.67	1.22-1.27	15.1	7.0²	3.9 or higher
4.66	1.22-1.27	15.1	7.0²	3.9 or higher
4.65	1.19-1.26	15.1	7.0²	3.9 or higher
4.64	1.19-1.26	15.1	7.0²	3.9 or higher
4.63	1.19-1.26	15.1	7.0²	3.9 or higher
4.62	1.19-1.26	15.1	7.0²	3.9 or higher
4.61	1.19-1.26	15.1	7.0²	3.9 or higher
4.60	1.19-1.26	15.1	7.0²	3.9 or higher
4.59	1.19-1.26	15.1	7.0²	3.9 or higher
4.58	1.19-1.26	15.1	7.0²	3.9 or higher
4.57	1.19-1.26	15.1	7.0²	3.9 or higher
4.56	1.19-1.26	15.1	7.0²	3.9 or higher
4.55	1.19-1.26	15.1	7.0²	3.9 or higher
4.54	1.19-1.25	15.1	7.0²	3.9 or higher
4.53	1.19-1.25	15.1	7.0¹	3.8 or higher
4.52	1.19-1.25	15.1	7.0¹	3.8 or higher
4.51	1.19-1.25	15.1	7.0¹	3.8 or higher
4.50	1.19-1.24	15.1	7.0¹	3.8 or higher
4.49	1.19-1.24	15.1	7.0¹	3.8 or higher
4.48	1.19-1.24	15.1	7.0¹	3.8 or higher
4.47	1.19-1.24	15.1	7.0¹	3.8 or higher
4.46	1.19-1.24	15.1	7.0¹	3.8 or higher

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Version Compatibility Matrix:

¹: Stand-alone deployment. ²: Both stand-alone and High Availability (HA) with Sentinel deployments.

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Live Agent: Version Compatibility Matrix

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