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Live Agent has been put in maintenance mode. The product will continue to be maintained in the foreseeable future. Users can continue to fully rely on Live Agent being available. In future releases, only security updates and bug fixes will be provided; no new features will be released.
The Live Agent web frontend is compatible with most modern web browsers. The table below provides a list of supported web browsers.
BrowserVersion
Mozilla Firefox110 or higher
Google Chrome110 or higher
Chromium86 or higher
Apple Safari14.1 or higher
Microsoft Edge110 or higher
Push notifications work as expected in Google Chrome and Mozilla Firefox. For the other browsers, Cognigy cannot provide a guarantee.