NiCE Cognigy documentation
Create, deploy, and manage chat and voice agents
Cognigy is a platform designed for large-scale enterprises. It combines advanced NLU technology and LLMs to understand user queries, and it deploys across websites, mobile apps, and messaging platforms.
Learning paths
Choose your role
Follow the path that fits how you work, whether you design conversations, work in code, or administer your workspace.Conversation designers
Create your first agent, design flows, and apply best practices.
Developers
Build and automate agents with the NiCE Cognigy Plugin, the CLI, and the API.
Administrators
Set up your workspace, manage users, and handle security and compliance.
1
Create your agent
Define its brand persona, add tools and skills, and optionally add voice.
2
Test your agent
Validate behavior with the interaction panel, and simulate personas with the simulator.
3
Deploy your agent
Connect an endpoint. See Deploying.
4
Analyze your agent
Analyze your agent’s performance with metrics, the conversation analyzer, and the simulator dashboard.
All topics
Browse the documentation
Navigate the platform
Find where everything lives in the Cognigy interface.
Concepts and lifecycle
How you design, test, deploy, and improve an agent, and the features for each phase.
Build and design
Design agents and flows, and connect language models, knowledge, and voice.
Test and debug
Validate behavior before your agents reach real users.
Deploy and integrate
Publish across channels and connect to your contact center.
Analyze
Measure interactions and turn conversation data into insight.
Projects
Organize your agents, flows, and resources in projects.
Platform reference
Look up nodes, endpoints, NLU connectors, language models, and voice settings.