Updated in 2026.14
Cognigy Insights replaces our previous static analytics report and provides you with the tools you need to improve the customer experience your AI Agents provide.
Insights features a range of key metrics to help you understand your AI Agents’ usage and performance.
Cognigy provides two data analysis solutions catering to different preferences:
- Cognigy OData endpoint. Allows access to raw data through APIs and is highly customizable, making it suitable for integration with BI tools and creating custom reports. For more information about the OData endpoint, read the Cognigy OData Analytics Endpoint documentation.
- Cognigy Insights. Offers user-friendly prebuilt reports and tools for quick data analysis and visualization without requiring extensive technical expertise.
The comparison of the OData Endpoint and Insights is outlined in the table.
Reports
Cognigy Insights is tightly integrated with some of Cognigy’s products.
Insights features a variety of reports to highlight different data types, enabling you to track your customers’ behavior and the success of your AI Agents. Additionally, all collected data is accessible through OData.
Insights operates within individual Cognigy Projects. This allows you to analyze data specific to each Project and switch between Projects seamlessly. However, you cannot compare data across Projects simultaneously.
Access Cognigy Insights by opening the left-side menu in a Cognigy Project and selecting Insights. To switch Projects within Insights, use the dropdown menu in the upper-left corner.
When switching from Cognigy to Cognigy Insights, you will be redirected to the Insights Report section, starting on the Overview report.
Cognigy Insights features a variety of reports that visualize key metrics for your currently selected AI Agent.
Insights provides the following Reports:
Insights also provides the following explorer:
Filters
Cognigy Insights offers global and local filters. The filter bar shows only a selection of global filters. To access all filters, including both global and local ones, click more filters. Any filter changes you make will be applied to all data visualizations throughout the platform.
Global Filters
Global filters apply across Cognigy Insights. Once you set them up, they persist throughout your session, even if you change from one report to another.
Local Filters
Local filters are specific filters available only for one or a few reports. When you switch from one board to another, the boards you were on will be temporarily disabled but not removed from your selection.
You can find the User Menu in the upper-right corner of the screen.
Main Menu
The Insights left-side menu displays all available reports and the Conversations explorer. This menu lets you easily switch between reports and the explorer to analyze your AI Agent’s performance.
You can always identify the currently selected view in two ways: it is highlighted in light blue-gray in the menu and displayed in the header at the top of the screen.
The left-side menu also allows you to switch back to Cognigy by clicking Cognigy.
To learn more, watch our live presentation of Cognigy Insights: Last modified on September 3, 2026
