Sam Support that can help you with questions about the Cognigy platform, and then test it in the interaction panel.
Prerequisites
- A Cognigy.AI organization and a Project.
- (Optional) Your own large language model (LLM). A new agent includes one, so you don’t need to configure it for this tutorial. To use your own, see LLMs.
Create the agent
1
Configure the agent
- In the navigation menu of the Project, go to Design > Agent.
- In the upper-right corner, click Add agent. The Create new agent page opens.
-
On the Configuration tab, configure the following:
-
Agent name — Enter
Sam Support. -
Job — Enter
Support agent. - Agent avatar — Select an avatar.
-
Instructions — Enter the following text:
- Brand persona — Keep the preselected persona or select another one. A brand persona is required and sets the voice and tone of the agent. To create your own, see Brand persona.
-
Agent name — Enter
- (Optional) In the LLM section, select your own LLM from the Model list.
- Click Save.
2
Connect the Cognigy documentation MCP server
- Go to the Tools tab and select MCP servers.
- In the docs row, click the
search_cognigy_documentationtool to retrieve information from the Cognigy documentation.
Test the agent
- In the upper-right corner, click
- In the interaction panel, enter a question about Cognigy, for example,
What is the best way to create a new agent?.
Next steps
- Create your own brand persona.
- Add knowledge.
- Improve your agent with tools and skills.