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Insights

Insights provides you with advanced analytics and visualizations for each Project based on the data collected from interactions with chat and voice AI Agents.

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Key Features

  • Data Visualization. Insights offer various visualization tools such as reports and explorers to represent data in a visually appealing and easily understandable format. This way, you can quickly identify trends, patterns, and anomalies within their conversational data.
  • Metric Tracking. Insights provide metrics related to user interactions, engagement levels, conversation flow, and more, helping track the performance of their chat and voice AI Agents over time.
  • Performance Analysis. You can analyze the effectiveness of their conversational AI implementations by examining metrics such as response times, completion rates, user satisfaction scores, and goal achievements.
  • Data Export. Insights offer the ability to export reports for further analysis in CSV format.
To learn more about Insights, go to the dedicated Insights documentation.

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Limitations

Customizing reports in Cognigy Insights isn’t possible. Use the OData Analytics Endpoint to access the data used to populate the reports.
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