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What are Agentic AI Agents?

An Agentic AI Agent is advanced conversational intelligence powered by a Large Language Model (LLM), designed to operate autonomously while adapting dynamically in real time to context, persona, and instructions. Unlike traditional intent- or rule-based systems, these AI Agents go beyond scripted responses — demonstrating flexibility, problem-solving capabilities, and proactive decision-making. In this guide, you will create a Logistics AI Agent to answer general questions and assist with parcel inquiries.
1

Set Up Prerequisites

Configure the necessary LLMs for language and embeddings, for example, OpenAI GPT-4o and ada-002, to enable your AI Agent.
2

Create Your AI Agent Persona

Go to Build > AI Agents, set the name, for example, Peter Parcel, description, avatar, and speaking style. Optionally, assign knowledge and configure security. Click Create to test.
3

Assign a Job

On the Jobs tab, define the job title, for example, Delivery Manager, description, and instructions.
4

Enhance with Knowledge

Upload documents in Knowledge AI, then assign the knowledge to your AI Agent in its configuration to improve company-specific responses.
5

Add Tools

In the Tools section, click Add Tool > Regular Tool. Set Tool ID (for example, track_parcel) and parameters (for example, tracking_code).
6

Configure Memory

Configure memory settings to personalize interactions and retain user details. To configure short-term memory, in the Memory Handling section, set Long-Term Memory Injection to Inject full Contact Profile.
7

Enable Image Recognition

In the Image Handling section, activate Process Images. Enable Attachment Upload in the Webchat v3 Endpoint settings. Ensure a storage provider like AWS or Azure is set.
8

Explore the Flow

Open Advanced Editor to view and edit all Nodes controlling AI Agent responses.
9

Deploy Your AI Agent

Cognigy.AI Endpoints allow AI Agents to interact with external users via chat and voice channels.Deploy an AI Agent via Webchat:
  1. Go to Deploy > Endpoints.
  2. Add a new Endpoint and link it to the Flow.
  3. Click Open Demo Webchat to test the AI Agent.

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What’s Next?

  1. Try creating AI Agents tailored to your business needs or hire one from the Job Market.
  2. Add the AI Agent to your Flow and create a set of tools for your AI Agent to operate.
  3. For a deeper dive into Agentic AI, visit the Cognigy Help Center.
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