Cognigy Endpoints
The following Endpoints are specific to the Cognigy.AI platform:Cognigy Webchat
An open-source web-based chat widget that can be embedded on any website. You can use either the Webchat v3 Endpoint or the Webchat v2 Endpoint.
Cognigy Voice Gateway
Lets you connect to SIP interfaces, so your AI Agent can be connected to the phone network.
Cognigy Voice Copilot
Used for integration between call centers and Agent Copilot for voice use cases.
MCP Server
Exposes AI Agent tools via MCP. Acts as a non-conversational tool server for structured tool discovery and execution.
Generic Endpoints
The following Endpoints are provided for custom integrations:REST
Connect to a Cognigy Flow directly through a REST interface.
Socket
Connect to a Cognigy Flow directly through a socket client.
Webhook
Expose Cognigy Flows via Webhook.
Third-Party Endpoints
The following Endpoints provide integrations with third-party products:8x8
Connect your AI Agent to the 8x8 platform.
Amazon Alexa
Connect Cognigy.AI to Amazon’s voice AI devices like Echo, Echo Dot, and Echo Show.
Amazon Lex
Connect your Amazon Lex bots to Cognigy.AI via a Lambda function.
Avaya CPaaS
Connect your Cognigy.AI resources to an Avaya CPaaS phone number.
Azure Bot Services
Connect your AI Agent to all Azure Bot Service channels.
Bandwidth
Connect your AI Agent to the Bandwidth communications platform.
Dialogflow
Connect Cognigy Flows to all channels supported by Dialogflow.
Facebook (Meta) Messenger
Integrate with Facebook’s messaging app and platform.
Genesys
Connect to Genesys Cloud CX using the Genesys Bot Connector.
Intercom
Connect with the Intercom live chat platform.
LINE Messenger
Integrate with the popular LINE messaging and voice app.
Microsoft Teams
Integrate your AI Agent with Microsoft Teams.
NiCE CXone
Connect AI Agents to the NiCE CXone platform.
RingCentral Engage
Customer engagement with built-in live chat and multichannel support.
Slack
Integrate with Slack for communication and collaboration.
Sunshine Conversations
Connect to multiple channels via Zendesk Sunshine Conversations.
Twilio
Connect to Twilio to handle voice interactions.
Twilio SMS
Connect to Twilio to handle chat interactions via SMS and WhatsApp.
Userlike
Integrate with the Userlike live-chat platform.
Connect Cognigy resources to WhatsApp via the Meta Developer Dashboard.
Workplace by Facebook (Meta)
Integrate with Workplace by Facebook.
Zoom
Connect your AI Agent to the Zoom Contact Center platform.