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The Handover Providers section in the Endpoint settings was deprecated in 4.97. From Cognigy.AI 2026.4 on, the Handover Settings section in the Endpoint settings is in read-only mode. You can’t use this section to configure new handover providers. You can still view configured handover provider settings, but you can’t change them. To configure handover providers, use the Handover Providers interface, which offers greater flexibility for managing your integration with contact centers. For a smooth migration, refer to the migration guide.
Cognigy Webchat is an effective communication tool that assists businesses in interacting with their customers in a seamless manner. Its main function is to facilitate real-time communication through text or voice messages, which aids businesses in providing immediate support, collecting feedback, and engaging with users effectively. Webchat can be easily embedded into websites, enabling visitors to communicate with conversational AI Agents powered by Cognigy.AI. Select the Endpoint version you want to use: